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-   -   [Merged] NTL Email Issues (https://www.cableforum.uk/board/showthread.php?t=7373)

Mick 06-02-2004 22:29
ntlworld Email service - Planned Maintenance.
 
Its been a very long time coming....

Quote:
Planned Maintenance - ntlworld Email Service 09/02/04
6 February 2004 16:08.


The ntlworld email service will be unavailable to all customers between 11pm on Monday 9th February 2004 and 7am on Tuesday 10th February 2004.


This is to allow work to upgrade the email servers to improve the performance of the email service.

This outage will affect all ntlworld email users, including dial up, broadband and Freedom customers. During this time, ntlworld customers will be unable to send or receive emails, via Outlook Express or the webmail service on ntlworld.com.

Any emails sent to your account during this time will be available to you once the email servers are available on Tuesday morning from 07.00a.m. Please accept our apologies for any inconvenience this may cause.

Do you have faith that ntl will finally sort this fiasco and this will be the end of the e-mail problems that seem to have been going on forever?

Stuartbe 06-02-2004 22:38
Re: ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Dr. Plummer
Its been a very long time coming....


Do you have faith that ntl will finally sort this fiasco and this will be the end of the e-mail problems that seem to have been going on forever?[/color][/size][/font]
I have a full squadron of pigs ready to take off at your command Dr Plummer :D

Sociable 06-02-2004 22:39
Re: ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Dr. Plummer
Its been a very long time coming....


Do you have faith that ntl will finally sort this fiasco and this will be the end of the e-mail problems that seem to have been going on forever?
Not holding my breath for sure.

Mind you the one saving grace for NTL is that having the service down for 8 hours (if all goes as planned) will seem perfectly "normal" to most of us. :rofl:

Mick 06-02-2004 22:47
Re: ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by stuartbe
I have a full squadron of pigs ready to take off at your command Dr Plummer :D
:rofl:

Stuartbe 06-02-2004 22:50
Re: ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Dr. Plummer
:rofl:
chocks away old chap :D

The_real_dj 09-02-2004 01:05
Re: ntlworld Email service - Planned Maintenance.
 
so is this going to be the introduction of the new email system using that openwave stuff??

Surly someone must be in the know :)

Stuartbe 09-02-2004 23:18
Mail Server Down
 
The NTL email server at 62.253.162.40 has just gone down....

Anyone else unable to connect ????

Paul 09-02-2004 23:20
Re: ntlworld Email service - Planned Maintenance.
 
Looks like they have started on time - my NTL e-mail has gone down.

Sociable 09-02-2004 23:20
E-Mail down as expected.
 
Just in case anyone missed all the earlier alerts looks like the emails servers are now off line.

Fingers crossed they return by morning :)

tkiely 09-02-2004 23:21
Re: Mail Server Down
 
Quote:
Originally Posted by stuartbe
The NTL email server at 62.253.162.40 has just gone down....

Anyone else unable to connect ????
Check the home page for this forum for the news.

Dont forget , its ntl, its 11pm on a monday so it's sure to be buggered

Sociable 09-02-2004 23:21
Re: Mail Server Down
 
OOps duplicate can a mod merge or delete the thread i started.

Sociable 09-02-2004 23:22
Re: ntlworld Email service - Planned Maintenance.
 
Yep may as well merge the other two threads with this one :)

Stuartbe 09-02-2004 23:24
Re: Mail Server Down
 
icmp ping is down for the server above..

I have software running that checks all the NTL servers. Pop, Smtp, Proxy, Time server and both dns servers. It just alerted me via email about the ping down !!!!

Doh !! just checked the status page - NTL mail servers will be down whilst the engineers have a tea break :)

Stuartbe 09-02-2004 23:35
Re: Mail Server Down
 
1 Attachment(s)
Current NTL world network status...

Paul 09-02-2004 23:43
Re: Mail Server Down
 
LOL - stuart gets the award for being first to post mail is down ......

See http://forum.nthellworld.co.uk/showthread.php?t=7373

Stuartbe 09-02-2004 23:46
Re: Mail Server Down
 
Quote:
Originally Posted by pem
LOL - stuart gets the award for being first to post mail is down ......

See http://forum.nthellworld.co.uk/showthread.php?t=7373
:D :D :D :D :D Bit to eager maybe :D :D :D :D :D

Cheers Pem

Nikko 09-02-2004 23:48
Re: Mail Server Down
 
Doh

Mr.Moony 10-02-2004 00:01
Re: Mail Server Down
 
How come you gave the IP instead of saying smtp.ntlworld.com ?

Stuartbe 10-02-2004 00:03
Re: Mail Server Down
 
Quote:
Originally Posted by Mr.Moony
How come you gave the IP instead of saying smtp.ntlworld.com ?
Not sure - I thought that there was a diff. IP for diff. area's.... If the ip is the same that means that the whole of the u.k. has no email...

Good question m8 --- :D

Sociable 10-02-2004 00:10
Re: Mail Server Down
 
Quote:
Originally Posted by stuartbe
Not sure - I thought that there was a diff. IP for diff. area's.... If the ip is the same that means that the whole of the u.k. has no email...

Good question m8 --- :D
LOL It is the same and yes it is down all over the UK have a look at the main homepage for details Stu. :)

Mr.Moony 10-02-2004 00:12
Re: Mail Server Down
 
Didnt realise they were taking down smtp. Wish I had read the thingy more....

Stuartbe 10-02-2004 00:12
Re: Mail Server Down
 
Quote:
Originally Posted by Sociable
LOL It is the same and yes it is down all over the UK have a look at the main homepage for details Stu. :)
Just did.... I wonder if the are giving the current hamster a holiday ?? :D

Still if the servers improve after this refit I will be very happy and will eat my hat... If I had one :rofl:

brianlb 10-02-2004 00:13
Re: Mail Server Down
 
Quote:
Originally Posted by stuartbe
The NTL email server at 62.253.162.40 has just gone down....

Anyone else unable to connect ????
As of ten minutes past midnight, early on 10 Feb., I haven't been able to send or receive my ntlworld.com e-mails, although my NTL dial-up connection is working OK.

Brian

Nikko 10-02-2004 00:23
Re: Mail Server Down
 
ntl regret to inform users of the unfortunate demise of Hammy, the well known & loved network hampster.

Hammy passed away doing what he loved best - running aimlessly in a straight line, knawing away to himself whilst still providing the best possible support to the many customers he serviced on a daily basis.

Whilst it will be impossible to replace Hammy in the hearts and souls of many subscribers, it is hoped that the multi million pound deal for new kit will stop them all moaning in the morning.

Additionally, a back-up system is in place, and Gus the guinea-pig is on hand to step in, in the unlikely event of a local failure.

Stuartbe 10-02-2004 00:25
Re: Mail Server Down
 
Quote:
Originally Posted by Nikko
ntl regret to inform users of the unfortunate demise of Hammy, the well known & loved network hampster.

Hammy passed away doing what he loved best - running aimlessly in a straight line, knawing away to himself whilst still providing the best possible support to the many customers he serviced on a daily basis.

Whilst it will be impossible to replace Hammy in the hearts and souls of many subscribers, it is hoped that the multi million pound deal for new kit will stop them all moaning in the morning.

Additionally, a back-up system is in place, and Gus the guinea-pig is on hand to step in, in the unlikely event of a local failure.
:rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl:

Are you sure a donkey and a carrot on a stick have not taken over ??? :D

Mr.Moony 10-02-2004 00:36
Re: Mail Server Down
 
You guys laugh all you want. Hammy was a good man. He had a family.
All you people could think about was your email.
Ive put my best man on the servers for when they return :

https://www.cableforum.co.uk/images/local/2004/02/4.jpg

sir_drinks_alot 10-02-2004 00:38
Re: Mail Server Down
 
much like beethoven ntl's troubles will go on for ever

Stuartbe 10-02-2004 00:40
Re: Mail Server Down
 
Quote:
Originally Posted by Mr.Moony
You guys laugh all you want. Hammy was a good man. He had a family.
All you people could think about was your email.
Ive put my best man on the servers for when they return :

https://www.cableforum.co.uk/images/local/2004/02/4.jpg
:rofl: :rofl: :rofl: :rofl: :rofl: Dont scrimp on the fish will you m8 :D

Stuartbe 10-02-2004 00:56
Re: Mail Server Down
 
Lots of lurkers on this thread.... Come on and introduce yourselves...

We dont bite I promise :)

Russ 10-02-2004 00:58
Re: Mail Server Down
 
The mail server is down? You mean it's NOT my username and password?

Grrrrr, I spent 2 hours retyping that in....... ;) :D

Stuartbe 10-02-2004 01:00
Re: Mail Server Down
 
Quote:
Originally Posted by Russ D
The mail server is down? You mean it's NOT my username and password?

Grrrrr, I spent 2 hours retyping that in....... ;) :D
What !!!! You did not try typing in your details with the keybaord upside down ????? Shame on you !!! :D

Nikko 10-02-2004 01:06
Re: Mail Server Down
 
Quote:
Originally Posted by Russ D
The mail server is down? You mean it's NOT my username and password?

Grrrrr, I spent 2 hours retyping that in....... ;) :D
Sorry to hear you had problems, Russ - but given that a password is 10 characters (10 seconds to input?) then either you have an inordinately long user name or you need a speed typing course - 119 minutes 50 seconds to type your name?

Stuartbe 10-02-2004 01:10
Re: Mail Server Down
 
Quote:
Originally Posted by Nikko
Sorry to hear you had problems, Russ - but given that a password is 10 characters (10 seconds to input?) then either you have an inordinately long user name or you need a speed typing course - 119 minutes 50 seconds to type your name?
NO - He typed his details at normal speed - Its just that it took 25 mins for the packets to transverse the NTL network :D

Sociable 10-02-2004 01:13
Re: Merged-ntlworld Email service - Planned Maintenance.
 
No like me he is getting on in years so it takes two hours just to remember our name let alone a password.

Mick 10-02-2004 01:14
Re: ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Sociable
Yep may as well merge the other two threads with this one :)
Done, just got back bit late but got held up in traffic.... Roll on 7am then. :)

ian@huth 10-02-2004 01:15
Re: Merged-ntlworld Email service - Planned Maintenance.
 
I have just been informed, on good authority, that the problem with the email servers was caused when the resident hamster was taken out for a breath of fresh air. NTL have to do this quite often because the hamsters become lethargic due to the smell of bullsh*t that is common in NTL premises. Unfortunately the email servers had been relocated to India and were in the same building as the NTL call centre. One of the call centre elephants which were there because someone at NTL had decided that they needed elephants in order to make trunk calls hadn't noticed the hamster and had trod on it meaning a long outage whilst they find a replacement.

Stuartbe 10-02-2004 01:15
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Sociable
No like me he is getting on in years so it takes two hours just to remember our name let alone a password.
Shame on you m8 - :)

It must be you that is single handedly slowing down the NTL network :D

Stuartbe 10-02-2004 01:16
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by ianathuth
I have just been informed, on good authority, that the problem with the email servers was caused when the resident hamster was taken out for a breath of fresh air. NTL have to do this quite often because the hamsters become lethargic due to the smell of bullsh*t that is common in NTL premises. Unfortunately the email servers had been relocated to India and were in the same building as the NTL call centre. One of the call centre elephants which were there because someone at NTL had decided that they needed elephants in order to make trunk calls hadn't noticed the hamster and had trod on it meaning a long outage whilst they find a replacement.
:rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl:

Admit it !!!!! You have insider information..... Confess - Confess :D

Stuartbe 10-02-2004 08:37
Re: Mail Server Down
 
Quote:
Originally Posted by stuartbe
The NTL email server at 62.253.162.40 has just gone down....

Anyone else unable to connect ????
Server was back up at 06:20 hours.....

Sociable 10-02-2004 11:22
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Yep Credit where Credt is Due.

Way to go NTL the upgrade seemed to go well !!!!!!!!

Wonders...did they perhaps create a clone of Hammy?

Stuartbe 10-02-2004 11:34
Re: Merged-ntlworld Email service - Planned Maintenance.
 
looks like the same mail server version to me - InterMail vM.4.01.03.37 201-229-121-137-20020806

Perhaps it was a hardware upgrade !!

foxtrot_yankee 10-02-2004 12:50
Re: Merged-ntlworld Email service - Planned Maintenance.
 
2 of my email addresses are still awful. I'm still constantly bombarded every 2minutes with a timeout message. So much for the upgrade.

Sociable 10-02-2004 13:41
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by foxtrot_yankee
2 of my email addresses are still awful. I'm still constantly bombarded every 2minutes with a timeout message. So much for the upgrade.
This is just a guess, but it could be that a few individual servers carrying the user/password info are still off-line and those extra accounts will return to normal before too long.

One option could be to delete and re-set those specific accounts in Outlook/Outlook Express to see if that helps but I would wait a few before doing that just in case my first guess is correct.

Stuartbe 10-02-2004 15:16
Re: Merged-ntlworld Email service - Planned Maintenance.
 
We still dont know what they did to the servers though !!!!!!!!!

Perhaps it was a hamster upgrade ! :)

Neil 11-02-2004 18:02
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by stuartbe
We still dont know what they did to the servers though !!!!!!!!!

Perhaps it was a hamster upgrade ! :)
Whatever it was didn't last long.....

Quote:
Planned maintenance - Email Service 12/2/04 01:00

11 February 2004 16:24

Due to essential maintenance work on our email service some ntlhome customers may be unable to receive email while the work is in progress.
Any emails sent to your account during this time will be available to you once the work is complete.

Full service should be resumed by 07:00 12/2/04.

Please accept our apologies for any inconvenience this may cause.

foxtrot_yankee 11-02-2004 22:50
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Hooray! Perhaps they'll fix my addresses. They still timeout.

threadbare 11-02-2004 23:08
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by foxtrot_yankee
2 of my email addresses are still awful. I'm still constantly bombarded every 2minutes with a timeout message. So much for the upgrade.
try disabling you av software to see if it still times out

foxtrot_yankee 12-02-2004 00:38
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by threadbare
try disabling you av software to see if it still times out
Yes, it does. :(

Sociable 12-02-2004 00:46
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by foxtrot_yankee
Yes, it does. :(
I know we have already suggested removing the accounts and re-adding them before, but it may be worth trying this again in case the stored password has been changed when the error window has come up while you were typing in another application and inadvertantly saved an incorrect password.

foxtrot_yankee 12-02-2004 01:00
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Sociable
I know we have already suggested removing the accounts and re-adding them before, but it may be worth trying this again in case the stored password has been changed when the error window has come up while you were typing in another application and inadvertantly saved an incorrect password.
It's not that. It'll get through maybe 3 times in an hour, but the rest of the time, it times-out. And an error box pops up from Outlook on top of any window I'm looking at. Very very annoying.
A few other ntlworld addresses work fine. I use 5 altogether. 3 of which are fine. 2 timeout constantly.

Sociable 12-02-2004 01:03
Re: Merged-ntlworld Email service - Planned Maintenance.
 
OK from memory there is a way you can set a longer delay that may help reduce the number of time outs but I can't for the life of me remember how to set that up.

Anyone else know?

carlingman 12-02-2004 01:08
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by Sociable
OK from memory there is a way you can set a longer delay that may help reduce the number of time outs but I can't for the life of me remember how to set that up.

Anyone else know?
Could try tools/accounts/highlight the account/then/properties

Goto the advanced tab and move the slider bar for sever timeouts up a bit.

:)

carlingman 12-02-2004 01:12
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Alternatively you could try tools/accounts/highlight the account/then/properties/servers

Then change pop.ntlworld.com to 62.253.162.50

And smtp.ntlworld.com to 62.253.162.40

See if that improves it.

foxtrot_yankee 12-02-2004 01:24
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by carlingman
Alternatively you could try tools/accounts/highlight the account/then/properties/servers

Then change pop.ntlworld.com to 62.253.162.50

And smtp.ntlworld.com to 62.253.162.40

See if that improves it.
Fraid that doesn't make anything better. I've moved timeouts to 2 minutes. Still takes ages.

Mick 12-02-2004 03:35
Re: Merged-ntlworld Email service - Planned Maintenance.
 
Quote:
Originally Posted by foxtrot_yankee
Fraid that doesn't make anything better. I've moved timeouts to 2 minutes. Still takes ages.
Don't forget that during today's maintenance on the email servers between 1am and 7am, that this could have a knock-on effect, if you have carried out carlingman's suggestions during this time. :)

Stuartbe 12-02-2004 08:29
NTL Email Upgrades
 
Hi All....

The work on the email servers was sheduled to be completed this morning at 7:00am...

Has the upgrade helped at all ?

Can everyone access there webmail ?

Are you still having problems ?

.................................................. ...

Ben 12-02-2004 08:32
Re: NTL Email Upgrades
 
Yo,

My webmail works although trying to get mail though my outlook before I left for work this morning failed :( Popped up the stupid username/password box :mad: :rolleyes:

Whats new? :)

Neil 12-02-2004 08:43
Re: NTL Email Upgrades
 
No offence Stu ( :angel: ), but do we really need another thread running on ntl's email 'service'?

I know you have a poll on this one, but this will just end up as a duplicate of the other.

Any objections to a merge? ;)

Stuartbe 12-02-2004 08:46
Re: NTL Email Upgrades
 
Quote:
Originally Posted by Neil
No offence Stu ( :angel: ), but do we really need another thread running on ntl's email 'service'?

I know you have a poll on this one, but this will just end up as a duplicate of the other.

Any objections to a merge? ;)
None at all m8 - I only started this one as I wanted a poll in it...

Go for it :)

Paul 12-02-2004 09:15
Re: [Merged] ntl Email-Planned Maintenance.
 
Well since it worked ok for me before, and is working ok for me now - I voted "no change". :)

Stuartbe 12-02-2004 11:47
Re: [Merged] ntl Email-Planned Maintenance.
 
Quote:
Originally Posted by pem
Well since it worked ok for me before, and is working ok for me now - I voted "no change". :)
Still loads or lurkers on this thread - come on and say hello :wavey:

We dont bite - well apart from Pem :D

foxtrot_yankee 12-02-2004 13:35
Re: [Merged] ntl Email-Planned Maintenance.
 
"The operation timed out while waiting for a response from the receiving (POP) server."

:mad:

Pieman 12-02-2004 16:29
Re: [Merged] ntl Email-Planned Maintenance.
 
Since Monday I am unable to get to webmail working (well got in twice) from work - Keep getting "Session Invalid".....

I used to get that when we were using a Foreign proxy - as soon as we switched to a proxy server in the UK it was fine - NOW - nothing works...........

Sometimes I get the navigation (folders) frame up and the main window "Invalid Session" other times both frames show "Invalid Session"......

Whats happening???????????????

zacpack 18-02-2004 13:03
Re: [Merged] ntl Email-Planned Maintenance.
 
It seems with everyone having email trouble over the last few days no body has mentioned this mail from NTL, which I received in my Inbox today!!!

"
Dear Customer

We are about to upgrade and improve our email system. This is a major project and will take several weeks to complete. When we have finished, we hope that you'll notice an improvement to the performance and reliability of email.

In order to let us carry out this important work, we will need to stop the email service for short periods of time. We will do this as few times as possible and only during times of lowest use.

Over the next 4 weeks, the email service will not be available on Monday night from 11pm until 7am on Tuesday morning. This will start on Monday 16th February.

During these times, you will be unable to send or receive email from your 'customer@ntlworld.com' account. All incoming email received during this period will be delivered to your mailbox after 7am on Tuesday morning. All outgoing email created during this period will be sent when you next log-on to your ntlworld email service after 7am.

To keep you up to date on the progress of these improvements to the mail service please visit www.ntlworld.com.

In the meantime, we're sorry for the inconvenience and look forward to supplying you with
an improved service once this work is completed.

Yours sincerely,

The ntl Home Internet Team"

Yes - I did receive it today, telling me that there will be an email outage on the Monday just gone!

Rorschach 18-02-2004 19:25
Re: [Merged] ntl Email-Planned Maintenance.
 
Quote:
Originally Posted by zacpack
It seems with everyone having email trouble over the last few days no body has mentioned this mail from NTL, which I received in my Inbox today!!!

"
Dear Customer

We are about to upgrade and improve our email system. This is a major project and will take several weeks to complete. When we have finished, we hope that you'll notice an improvement to the performance and reliability of email.

In order to let us carry out this important work, we will need to stop the email service for short periods of time. We will do this as few times as possible and only during times of lowest use.

Over the next 4 weeks, the email service will not be available on Monday night from 11pm until 7am on Tuesday morning. This will start on Monday 16th February.

During these times, you will be unable to send or receive email from your 'customer@ntlworld.com' account. All incoming email received during this period will be delivered to your mailbox after 7am on Tuesday morning. All outgoing email created during this period will be sent when you next log-on to your ntlworld email service after 7am.

To keep you up to date on the progress of these improvements to the mail service please visit www.ntlworld.com.

In the meantime, we're sorry for the inconvenience and look forward to supplying you with
an improved service once this work is completed.

Yours sincerely,

The ntl Home Internet Team"

Yes - I did receive it today, telling me that there will be an email outage on the Monday just gone!
Yup, I got this today as well. To be honest, I've not really had any e-mail problems, he said, really asking for trouble!

Where you at Zacpac? I'm in Glasgow. Has anyone else received this e-mail?

Rorschach

Stuartbe 18-02-2004 19:30
Re: [Merged] ntl Email-Planned Maintenance.
 
Quote:
Originally Posted by Rorschach
Yup, I got this today as well. To be honest, I've not really had any e-mail problems, he said, really asking for trouble!

Where you at Zacpac? I'm in Glasgow. Has anyone else received this e-mail?

Rorschach
I got it too. But spam assasin spammed it..... Nice one guys.... Proof that it works well IMO :rofl:

zacpack 19-02-2004 08:41
Re: [Merged] ntl Email-Planned Maintenance.
 
Quote:
Originally Posted by stuartbe
I got it too. But spam assasin spammed it..... Nice one guys.... Proof that it works well IMO :rofl:

I'm in northampton. So just a little further away!!

mrm1 19-02-2004 16:20
Re: [Merged] ntl Email-Planned Maintenance.
 
Just received the same email today in Swindon.

Ian58 19-02-2004 18:38
Re: [Merged] ntl Email-Planned Maintenance.
 
This is more of a question about the e-mail service. I keep getting asked for my username and password. I keep giving the both but it keeps asking and won`t let me in. Is the format for the username fred.smith@pop.ntlworld.com or fred.smith@ntlworld.com? Thanks in anticipation of someone putting me out of my misery.
Ian. :confused:

Sociable 19-02-2004 18:44
Re: [Merged] ntl Email-Planned Maintenance.
 
In the example given it would be fred.smith@ntlworld.com as the main account but the user name would be just the fred.smith part unlike hotmail where the user name is the full email address.

The problem you are having though is not that the user name and password are incorrect it is that the system, for one reason or another, is not confirming that they are correct which is not the same thing at all. (This assumes that the same details have worked previously and are therefore correct though)

That said what a few have found is that deleting the account in Outlook/Outlook Express and then re-adding it can help.

Others have found changing the pop and smtp address to the IP equivalent to bypass the DNS servers has also cured the problem.

However, if the problem is that a server carrying your details is currently not available for any reason, then none of the above will help until a server carrying your account details is back on line.

Hope that helps.

gary_580 19-02-2004 18:48
Re: [Merged] ntl Email-Planned Maintenance.
 
Typical NTL sent the Email 3 days after it first happened!!!

Ian58 19-02-2004 18:52
Re: [Merged] ntl Email-Planned Maintenance.
 
Thank you Sociable. The whole thing has been a mess all week.

Ian. :mad:

Ibeam 20-02-2004 10:46
Re: [Merged] ntl Email-Planned Maintenance.
 
I don't think I have posted on here before but this e.mail situation is exasperating to say the least. I am glad it doesn't have to be my prime e.mail address!!!!!!!! I log on very infrequently to check my mail and every time it takes several minutes for each e.mail to load or they just don't load or time me out!!!!!!!!!!!! I hav e broadband so I shudder to think how long it would take on a slower connection. So I am hoping, as I suppose everyone else is, that this revamp will go someway so solving their problems. Come on NTL pull your socks up and give us the service we are paying for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:naughty: :banghead: :banghead:

Stuartbe 20-02-2004 10:50
Re: [Merged] ntl Email-Planned Maintenance.
 
Quote:
Originally Posted by Ibeam
I don't think I have posted on here before but this e.mail situation is exasperating to say the least. I am glad it doesn't have to be my prime e.mail address!!!!!!!! I log on very infrequently to check my mail and every time it takes several minutes for each e.mail to load or they just don't load or time me out!!!!!!!!!!!! I hav e broadband so I shudder to think how long it would take on a slower connection. So I am hoping, as I suppose everyone else is, that this revamp will go someway so solving their problems. Come on NTL pull your socks up and give us the service we are paying for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:naughty: :banghead: :banghead:
Hi Ibeam :welcome: to the site :)

NTL are currently working on the mail servers and are due to finish soon.

Time will tell - It may help / It may not :(

Lets give them the benifit of the doubt (again :rolleyes: )

Mick 01-03-2004 16:28
Re: [Merged] ntl Email-Planned Maintenance.
 
Reminder:-

Quote:
ntl Home - All Packages - E-Mail Service
1 March 2004 15:47

The ntlworld email service will be unavailable to all customers between 2300 on Monday 1st March and 0700 on Tuesday 2nd March.
This is to allow work to upgrade the email servers to improve the performance of the email service.

This outage will affect all ntlworld email users, including dial up, broadband and Freedom customers.

During this time, ntlworld customers will be unable to send or receive emails, either from using Outlook Express or using the webmail service on ntlworld.com.

Any emails sent to your account during this time will be available to you once the email servers are available on Tuesday morning from 0700am.

Please accept our apologies for any inconvenience this work may cause.

LooeyUK 01-03-2004 19:59
Bloody email... Again
 
In Dartford area, its not working. In Outlook Express its stuck on authorising and when I go to check webmail I get:

Unable to connect to message store.

Neil 01-03-2004 20:24
Re: Bloody email... Again
 
Looks like work may have started early on your mail server..... :shrug:

Quote:
ntl Home - All Packages - E-Mail Service

1 March 2004 15:47

The ntlworld email service will be unavailable to all customers between 2300 on Monday 1st March and 0700 on Tuesday 2nd March.
This is to allow work to upgrade the email servers to improve the performance of the email service.

This outage will affect all ntlworld email users, including dial up, broadband and Freedom customers.

During this time, ntlworld customers will be unable to send or receive emails, either from using Outlook Express or using the webmail service on ntlworld.com.

Any emails sent to your account during this time will be available to you once the email servers are available on Tuesday morning from 0700am.

Please accept our apologies for any inconvenience this work may cause.
http://www.ntl-isp.ntl.com/lookup/default.asp

chris-sf 01-03-2004 23:59
Re: Bloody email... Again
 
What the fook are NTL doing with the email servers, hope its worth all the downtime!

What ever happened to fault tolerance and uptimes, redundant servers.... :|

peachey 02-03-2004 00:34
Re: Bloody email... Again
 
Quote:
Originally Posted by chris-sf
What the fook are NTL doing with the email servers, hope its worth all the downtime!

What ever happened to fault tolerance and uptimes, redundant servers.... :|

take my advice

setup a yahoo account

as ntl mail servers are too much aggrro

Charlie_Bubble 02-03-2004 01:15
Re: Bloody email... Again
 
Quote:
Originally Posted by chris-sf
What the fook are NTL doing with the email servers, hope its worth all the downtime!

What ever happened to fault tolerance and uptimes, redundant servers.... :|
NTL took it the wrong way and made their email servers redundant today! They're off down the job centre tomorrow to sign on! :)

Scarlett 02-03-2004 08:10
Re: Bloody email... Again
 
Actually I haven't had any email all weekend, since the 'upgrade' started.

On the upside, I'm now looking as ADSL suppliers* so this shouldn't be a problem much longer.

I don't care what they might have claimed to have done to improve the email I just want a service that's actually up and runnning 99% of the time.

To be fair, I've never had that many problems with browsing but thats not going to make up for the pi** poor email.

* I currently work for BT and this will mean that I can defn work from home as well, it may have been possible with NTL as was but I guess I'll never need to find out.

br3ach 02-03-2004 10:14
Re: Bloody email... Again
 
Its all been said before....

You know what to do if your not ahppy, because I dont think its ever going to improve, although they claim it will.

How hard can a simple thing, that everyone else seems to get right, be?

poolking 02-03-2004 12:20
Re: Bloody email... Again
 
Quote:
Originally Posted by chris-sf
What the fook are NTL doing with the email servers, hope its worth all the downtime!

What ever happened to fault tolerance and uptimes, redundant servers.... :|
So where were you when the overhaul of the email system was announced?

abailey152 02-03-2004 12:48
Re: Bloody email... Again
 
Normally I'm the first to **** NTL off, but I think in this case they put a notice up, and have been working on the email servers at the same time of week for a while. It's only overnight one day a week, so if it results in a much better service, then it's worth it.

If little changes.......well, then that's another matter!

threadbare 02-03-2004 14:00
Re: Bloody email... Again
 
Quote:
Originally Posted by chris-sf
What the fook are NTL doing with the email servers, hope its worth all the downtime!

What ever happened to fault tolerance and uptimes, redundant servers.... :|
quick call ntl - tell them to cancell all their mail server work cos you want your email now!

poolking 02-03-2004 18:14
Re: Bloody email... Again
 
Is anyone else still not able to connect to the email servers?

I'm in the ST16 area.

madman045 03-03-2004 17:52
NTL Email - asking for username & password
 
Ive checked the server status page & there isnt anything today for email problems.

When trying to collect my email via outlook, just for my ntl account its asking me to confirm my username & password.

Its been fine until day, retrieved it all fine last night.

Is there a problem at the moment?

Cheers

br3ach 03-03-2004 17:54
Re: NTL Email - asking for username & password
 
There is maintenance going on....

If you PM me your username & password I can tell you if its correct on our systems, and then you know if you need to phone in or not :)

Others here will vouch I work for NTL if your worried about security....

therock247uk 03-03-2004 18:02
Re: Merged-Bloody email... Again
 
Damm email is always down. I thourght ntl was gonna improve it but it looks like they cant be bothered too. Sometimes i go to check my email and it rejectes my password. Come on ntl this is getting beyond stupid FIX IT.

Hologram 03-03-2004 18:03
Re: NTL Email - asking for username & password
 
Quote:
Originally Posted by madman045
Ive checked the server status page & there isnt anything today for email problems.

When trying to collect my email via outlook, just for my ntl account its asking me to confirm my username & password.

Its been fine until day, retrieved it all fine last night.

Is there a problem at the moment?

Cheers
I'm getting the same problem. Been alright during the day. Just started happening since I reset the PC.:mad:

poolking 03-03-2004 18:08
Re: Merged-Bloody email... Again
 
I haven't been able to send/receive emails since 5am Tuesday Morning!!

Scrubbs 03-03-2004 18:10
Re: Merged-Bloody email... Again
 
Mines working fine, but... strange that the last email I got was for this
http://www.ntlworld.com/help/broadbandmedic

Mick 03-03-2004 18:13
Re: Merged-Bloody email... Again
 
Quote:
Originally Posted by therock247uk
Damm email is always down. I thourght ntl was gonna improve it but it looks like they cant be bothered too. Sometimes i go to check my email and it rejectes my password. Come on ntl this is getting beyond stupid FIX IT.
They are doing in series of planned maintenance sessions, last one was Monday evening.

poolking 03-03-2004 18:19
Re: Merged-Bloody email... Again
 
Quote:
3 March 2004 13:37 Broadband Internet - South regions ntlhome broadband internet customers in Warwick, Coventry, Lichfield, Stafford, Swindon and surrounding areas may experience a loss of service due to a technical fault.

Our engineers are aware and are working towards resolutions as soon as possible.

Please accept our apologes for any inconvenience this may cause.
Does this include the email outage over the past 36 hours?

bertJ 03-03-2004 18:30
Re: NTL Email - asking for username & password
 
Quote:
Originally Posted by madman045
Ive checked the server status page & there isnt anything today for email problems.

When trying to collect my email via outlook, just for my ntl account its asking me to confirm my username & password.

Its been fine until day, retrieved it all fine last night.

Is there a problem at the moment?
Exactly the same in Wirral, Merseyside (CH63) - e mail was working earlier today but now dead. Tried phoning Cust.Serv. but can't get a reply. Could someone check please?

grahamj 03-03-2004 18:44
Re: Merged-Bloody email... Again
 
Guess what....

:fit:

3 March 2004 18:29 ntl Home - All Packages - Mail Service

Ntlhome Internet customers using the Ntlworld Mail service may be experiencing problems accessing the service, this is because of a technical fault. Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused

Charlie_Bubble 03-03-2004 19:08
Re: Merged-Bloody email... Again
 
I'm starting to lose my patience with NTLs service. £34.99 a month, with no news servers to speak of and very intermittent email servers, despite a recent upgrade! :mad:

Mick 03-03-2004 19:11
Re: Merged-Bloody email... Again
 
We would like to apologise for any inconvenience caused

I think the needle has become stuck on the record. :rolleyes:

grahamj 03-03-2004 19:19
Re: Merged-Bloody email... Again
 
Quote:
Originally Posted by Charlie_Bubble
I'm starting to lose my patience with NTLs service. £34.99 a month, with no news servers to speak of and very intermittent email servers, despite a recent upgrade! :mad:
to be fair I dont think the email upgrade has fully been completed yet! but it is a joke....but I cant see anything major happening quickly...after all this has been going on for a llllllllloooooooooooonnnnnnnnnggggggggggggggg time.

:scratch: maybe I could run the server for them :D

Simcut 03-03-2004 19:55
Re: [Merged] ntl Email-Planned Maintenance.
 
Guys I got big problems with my email, I checked my email whilst at work via webmail obviously and I had 10 emails sat in the inbox which I wanted to download to outlook when I get home, now I am at a home and checked my email to find only 2 messages, both new, no sign of the other 10, wtf is going on!! does that mean my emails are deleted somehow by the server whilst they were doing maintenance work? please help guys ! :(


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