Problems With My Wireless Belkin Router And NTL
 

Hello,

Im almost certain that this problem is a hardware fault with the router, but im looking for some confirmation. (Please Help)

Ok i bought a Belkin 54G (Model:F5D7230uk4) from PC World yesterday. I took it home and ran through the very good setup utility in order to set my modem and router up correctly. Everything went really smoothly, and i was happily connecting to the internet through both the computer that connects directly to the router and wirelessly through another computer using a USB adapter. However, after around 10-15mins my connection died, when i investigated it appeared that my router had "crashed". (the "Power" and "Wireless" LED indicators had both went blank, and the LAN LED for my local computer had turned to orange). So i rebooted the NTL modem and the router as well as my PC, this appeared to fix the problem until after another 10 mins the same happened again.

As i said im almost certain that theres a hardware fault on the router, but i wonder if anyone has experienced similar issues with a Belkin Router, or if anyone sees something obvious that could be causing the connection to "crash"?

thanks in advance

kristofer

Re: Problems With My Wireless Belkin Router And NTL
 

:welcome: to the forum kris. We are suddenly getting a lot of threads on here that all describe symptoms very similar to yours. I am not a router expert but I will be very interested to hear what our more technically-minded members have to say about this.

Re: Problems With My Wireless Belkin Router And NTL
 

thanks for the welcome sir, very much appreciated!

yeah i made the classic noob mistake of not using the search function before making a post, ive subsequently seen more than a couple of similar sounding problems.

perhaps those people that have posted previously have now found a solution and would be willing to share it with us?

as i said im almost certain theres a "known" hardware fault in this model of router, but the question is do i replace with like for like (i.e assume it was a bad batch) or opt for a different brand of router altogether?

Re: Problems With My Wireless Belkin Router And NTL
 

At the moment I don't know if there is a common problem or not, otherwise I might have indulged in a little thread-merging. We shall have to wait and see... :)

Re: Problems With My Wireless Belkin Router And NTL
 

I have the EXACT same problem, it all dies apart from a orange light. Was just on here to ask for help :P

It also happens even if the other computer is on or off. I talked to Belkin and got this

Just gonna try that now. Oh and for connection type its says NTL is dynamic, is that correct?

Re: Problems With My Wireless Belkin Router And NTL
 

If it helps at all....I was in PC World 2 weeks ago buying a new router, and there was a chap in there returning the Belkin model you have. After listening to the guy for 20 mins, it turns out he had already returned 6 of them over the last few weeks, all with similar problems you are having.

Re: Problems With My Wireless Belkin Router And NTL
 

I dont think its a router fault, i think its more of a settings fault.

And is my IP classed as static or dynamic?

Re: Problems With My Wireless Belkin Router And NTL
 

on your local network you can use static or dynamic ip addressing, but your router must be set to obtain it's ip from the ntl networking using dhcp.

Re: Problems With My Wireless Belkin Router And NTL
 

guys, NTL is dynamic ip what I normally say to my mates is to clone the mac address of your computer that is connected to the NTL modem.

on the issue with the 7230 its strange havent seen it myself at all yet.

Kris you said an orange light went on where was it same for you Gster and were any of the other lights on??

Re: Problems With My Wireless Belkin Router And NTL
 

mmm the plot thickens,

i returned my router to PC World last night in favour of a replacement, as i stood in the queue at the returns desk, i noticed that the 4 people in front of me where all carrying belkin routers or adapters of one desrciption or another. (gods honest truth).

So ive taken a direct replacement and will attempt to set it up this eveining. Ill report on here later how i get on.

thanks for your support so far,

kristofer

Re: Problems With My Wireless Belkin Router And NTL
 

It is beginning to sound like a very large, very bad batch of Belkin products. :erm:

If this one doesn't work, get a refund from PC World and buy a Linksys WRT54g instead.

Re: Problems With My Wireless Belkin Router And NTL
 

hmm, brought mine from Tesco, but could be part of the same batch i guess, i would have thought maybe there would be a story about it though.

The router has a option for me to fill that in myself or do it automatic, would it be best to fill this in myself? and would that just be in the properties within my network?

Rather than returning for another faulty (if thats the problem) router i would like to try other avenues but arnt the most technical when it comes to routers DCHP and mac addresses

how would i go about doing that,

and yes i get the orange light like the other guy. The problems are very similar so im wondering if its a NTL thing and the routers need setting up specifically for NTL or it is a VERY large batch fault.

Re: Problems With My Wireless Belkin Router And NTL
 

Seem to recall someone posting a link to a US Belkin site which mentioned refunds/replacements for certain routers which were not performing as they should. Maybe connected?

[Edit]

Link

http://www.belkin.com/support/networkRefund.asp

Re: Problems With My Wireless Belkin Router And NTL
 

Gster what I wanted to know of you is which lights go Orange on the router and if there are any other lights on at the same time

Re: Problems With My Wireless Belkin Router And NTL
 

how bizarre - same happened to me a year ago when I went back to return my belkin pre n utterly unreliable crap to pcworld - i'd be in the room next to the router and get no wireless signal. he wasnt returning one but was telling me about other people he knows having problems.

Re: Problems With My Wireless Belkin Router And NTL
 

Im sure it was the router number that connects to my PC (i have 4 of em) goes orange, and doesnt matter which one its plugged into. But if its a router problem im gonna be rather ****ed, this has taken nearly a month of faffing about and countless hours <_<

Re: Problems With My Wireless Belkin Router And NTL
 

Gster other then the orange light on 1 of the ports are any of the other lights on ie on Power, Modem and Internet?

Re: Problems With My Wireless Belkin Router And NTL
 

Reading these messages with interest.
I've recently bought a belkin router, and since installing it I get frequent "Server too slow to respond messages" coming up that require several refreshes before a page displays.
Looking at the router panel, the internet light keeps blinking when I am waiting for a page.
I thought it was ntl screwing with my connection, but now I'm not so sure.
Is there anyone who has had success with belkin to sort this?

Re: Problems With My Wireless Belkin Router And NTL
 

damn i cant remember withoyu plugging it all back in etc. Its either the power light or the modem light that is also on. Looks like its going back and im getting a linksy or whatever to replace it

Re: Problems With My Wireless Belkin Router And NTL
 

No success with my belkin router - went and got a netgear router to see of that would make any difference - nothing.
Since then found out that its not the router. Connecting the modem direct to the PC still gave me timeout and server not responding messages and since discovered that ntl are having 'some' troubles with their servers.
Could this be related?

Re: Problems With My Wireless Belkin Router And NTL
 

well my internet is working sweet as a nut without the router so im thinking its maybe a settings problem from the router if you got a netgear one, maybe NTL and routers are being a bit asexual and not being compatable.

And did you reconnect your ethernet to your PC and reset both (PC and MODEM) with atleast a 30 sec pause.

Re: Problems With My Wireless Belkin Router And NTL
 

Oh yes - switched everything off, moved cables, switched modem on, waited for lights to settle, powered up PC and HEY PRESTO - a few clicks and the time out messages appeared again (as they have trying to get back into here late Sunday night and early Monday morning).

Re: Problems With My Wireless Belkin Router And NTL
 

Unless Belkin (which im having MAJOR problems with) use maybe the same components as NetGear its weird. Its basic so im sorry to say but have you checked all your settings within your network connection settings? make sure they are standard as i know i changed many while trying to "fix" it.

So unless NTL are doing something bad it has to be the router or settings. Im wondering if BT have router problems like we (NTL) do?

Re: Problems With My Wireless Belkin Router And NTL
 

Hi people , I am also with NTL im using their 2mb unlimited package and i too have in the last couple of days begun to experience the exact same problem whereby the orange light comes on and internet connection is lost. i have been pulling out the power supply cable sometimes once every five minutes and it is really beginning to get on my nerves now , it is only a recent problem. Two days ago i bought the microsoft wireless desktop 6000 , im not sure if this would interfere with anything because sometimes i find the the connection resets itself but the router remains on.

Re: Problems With My Wireless Belkin Router And NTL
 

hello, im experiencing the same problems.

I will be using the internet as normal then all of a suddenly the router will 'crash'. The only lights left on are the modem light (because the modem is still on im guessing) and the '1' light (this is now orange) which has my other computer wired to it.

I have to reboot the router in order to get my connection back :/

Re: Problems With My Wireless Belkin Router And NTL
 

Im thinking this is to much of a coincidence to be a Belkin fault. I mean some say its been ok then blam its all messed up.

Now im no expert on anything but drinking, but this does seem to me to be a fact Belkin products arnt happy with NTL connections, and maybe the "new" people with faults are the fact their areas have been "upgraded" maybe?

As i say im no expert, but it does seem iffy. 100+ (lets not forget only a small percentage come here before returning their product) customers having problems with Belkin routers, and the SAME problem (on here anyway) seems a little more than coincidence...

Re: Problems With My Wireless Belkin Router And NTL
 

yeah, exactly. I spend hours last week with that same Wireless G router and NTL, and eventually even the Belkin tech support told me it must be a dud so to return it. So I bought a Linksys as a replacement (more expensive) and guess what, exactly the same problem. This isnt a router problem, its an NTL problem.

Getting NTL to recognise that though is another question alltogether.

My internet is absolutely fine if I just plug the modem straight in to the PC (ethernet) but as soon as the routers in the equation the ENET light on my NTL:home 120 modem flashes consistently and I cant get on the net.

Ive tried everything. Endless power cycles, hard resets, Mac cloneing... The only thing I havent tried yetis moving to BT. But its not far off I tell you...

Re: Problems With My Wireless Belkin Router And NTL
 

Well it doesnt seem to be Modem problems as i had this with the old model (150 is it?, im now on 250). So any idea's from the tech guru's side, i dont want to return the router if its not the routers fault and can be sorted out some other way???!!!

Or even reccomend a different router that WILL work..............

Re: Problems With My Wireless Belkin Router And NTL
 

Well. It seems weve exhausted the worlds supply of ntl trouble shooting knowlege. Bummer. Goodness knows what next. Resign myself to the idea that Im never going to have a home network I guess...

Re: Problems With My Wireless Belkin Router And NTL
 

well im haveing a last ditch effort tommorow before i return it. Then if its not too expensive that reccomended linksy router it is. Shame there has been no help really as it does seem a little suspect that everything goes tits up with the new speed upgrade but no "its the router, Belkin are haveing problems with their hardware". Just a silence. Ah well, will report back if the linksy router is ok if i get one. Least when its directly connected it runs full wack

Re: Problems With My Wireless Belkin Router And NTL
 

Finally solved this problem for me today, and I think it is the old school NTL modems at fault.

Borrowed an NTL modem from a friend and plugged it in instead of mine. And connection to the internet via the router was pretty much instant.

Because the original modem was perfectly happy to connect my PC to the internet directly it never occured to me that the modem could be the problem. I still dont understand how that could be. But where as no amount of power cycles, mac cloneing or arcane methods would get the thing to talk to the router, within 2 minutes of trying a second modem it was all up and running, connecting my PC to the internet via the router.

My original modem was a 4 year old NTL:Home 120 where as the one I borrowed from a friend was a much newer ntl:250.

So maybe a lot of these aparently unsolvable issues are because theres something peculiar about NTLs old cable modems.

?

Anyway. Problem solved for me. Just bought a recent NTL modem off ebay for £4.99.

Re: Problems With My Wireless Belkin Router And NTL
 

How can that work? The MAC Address will be Different....... :confused:

Anyway....
I just got a New Belkin F5D7230uk4 off Dell. My sister had 2x Dell Laptops & a Belkin F5D7230uk4 Today. I went to install it & the Dell Desktop is WIRED to the Router.... It works for 15 min or so. Then "ORANGE Light" story...

Windows XP on all... NTL 1MB (Silver Box 120 I think)......

Should I return Item? I have a EBuyer Cheap £30 Router myself & it works a TREAT. I got a Belkin F5D7230uk4 for my sister & its CREPE :p:

Re: Problems With My Wireless Belkin Router And NTL
 

Dont think the Mac address has anything to do with it. Maybe it used to, but if you read NTLs help stuff (on their web site) these days it says that theres no need to worry about cloning a Mac address as they dont limit the connection anymore only one originally registered piece of network hardware.

Re: Problems With My Wireless Belkin Router And NTL
 

hello people first time on here but i tihnk i have the solution to ur problem which is there is no solution. basically after months of trying to fix my belkin i decided to take it back beacuse of the the orange thingy and it turns out that its a fault with the design.they either work or they dont work. so try ur look with another box or invest in a different make.

Re: Problems With My Wireless Belkin Router And NTL
 

Dell refunded me the Cash & told me to keep it :D

So I went to PC World & got a Linksys one.. Works a Treat

Oh.. Welcome to the Forum & Thanks for the reply ;)

Re: Problems With My Wireless Belkin Router And NTL
 

Just to add my experience

I bought a belkin F5D7230uk4 wireless router from dabs. This was delivered on the 18th May. In conjunction with ntl broadband it would often fail and require rebooting (all lights except the modem light would go off).

On the 20th I called Belkin support, explained the problem and they said they would replace the router.

On the 24th I recieved a F5D7231-4 wireless router as a replacement and was told I didn't have to return the original. I've used it for a couple of hours now and things seem much better. I've got my fingers crossed in the hope that I don't have similar problems with this router. Thanks Belkin!

Re: Problems With My Wireless Belkin Router And NTL
 

I dont know why people use Belkin.. there products as of late have been really poor in quality and have never been a patch on Linksys. :)

As sugested, try one of the Linksys models. You will not be disapointed. ;)

Re: Problems With My Wireless Belkin Router And NTL
 

First time on the forum...getting lots of hassle from the family:

Help! Loads of people seem to have had the dreaded NTL & Belkin Router problems (all lights but modem light shutdown and no internet access is possible). Have to power down the router to fix.

Not sure what the advice is : replace the Belkin, get Linksys, sort out connection settings, give up!

Re: Problems With My Wireless Belkin Router And NTL
 

I told Dell it was Faulty, they refunded the Money & said Keep the Router. I went for the Linksys one & it worked 1st time....

Re: Problems With My Wireless Belkin Router And NTL
 

With my experience With Belkin They are the Worst and Cheapest made Routers Available, Ive used one for quite a while and i had the Orange Light and resetting problem
after calling the belkin Support Number many times i still had the same Problems and all they kept telling me to do was reset the router.
I eventually went out and bought a D link Router Connected it up in 5 minutes and all was fine from the beginning.
i did a search on google "Belkin Orange Light" and Couldnt belive how many people were having exactly the same problem as me , and so far i havent seen anyone post a Cure for it !
Anyway Belkin are now in my bad books !

Wouldnt have another one Given.

Andy

Re: Problems With My Wireless Belkin Router And NTL
 

Blimey, that's one helluva bump... this thread's almost a year old :)

ps - welcome to CF, Andy

:welcome:

Re: Problems With My Wireless Belkin Router And NTL
 

Cant fault a good bump now and again lol
Its about 1 year since i been having trouble with this ..and this was one of the many Forums that ive read trying to fix it.
Anyway all sorted now :)
Im thinking of putting the Hammer to the belkin , Filming it and perhaps posting the Funeral on youtube
anyway Cheers

Andy

Re: Problems With My Wireless Belkin Router And NTL
 

Well it's a relief(?) to find it's not just me. Got exactly the same problem (all lights except modem going out). The router worked fine for ages, but recently I've a) changed from WEP to WPA security, b) changed from STB to SACM for Virgin connection. Tried upgrading the Belkin firmware - no better. Virgin seem to have been doing some network upgrades around here recently, as my speedtest results have improved significantly. However, at the same time, the rate of router freezes has increased. Looks like Linksys here I come. Might even go for a pre-N so I can use the 20MB upgrade wirelessly.

Re: Problems With My Wireless Belkin Router And NTL
 

I took everyone's advice and got rid of Belkin and changed to NetGear instead (my local shop didn't have any Linksys in stock on that day).

:) Haven't looked back : it's been brilliant since.

If anyone is still suffering from the dreaded orange light problem then it looks like Belkin haven't solved the problem.

Re: Problems With My Wireless Belkin Router And NTL
 

just out of interest... there is a version number on the bottom of the router that you have problems with. what is that number, that is if you still have the unit.

Re: Problems With My Wireless Belkin Router And NTL
 

Sorry, no : I gave the old belkin router back to the shop when I exchanged it for netgear

Re: Problems With My Wireless Belkin Router And NTL
 

Hi
Just like to add my Belkin router has started playing up in the last month or so - regularly drops out on transferring large files - leaving the orange lights of death
Rob

Re: Problems With My Wireless Belkin Router And NTL
 

BUMP

just been google'ing as ive got the same problem with the belkins "orange light of death".

is the only known cure to get a linksys/netgear?

:confused:

Re: Problems With My Wireless Belkin Router And NTL
 

Hi
Good news - Belkin have a lifetime warranty - contact them with a seriel no and the details of the shop you bought it from ie PC World etc and they should send out a replacement on receipt of your dud one -did it for me with no receipt - guess the seriel no is enough.

Hope this helps

Re: Problems With My Wireless Belkin Router And NTL
 

I ended up ditching my Belkin router (same model) and haven't looked back since.

It was always losing the internet connection.

However when I was taking it out I did notice that my daughters gerbils had gnawed the network cable exposing the wires :shocked: so that MAY have had something to do with my troubles :D