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ntlworld Email service - Planned Maintenance.
Its been a very long time coming....
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Do you have faith that ntl will finally sort this fiasco and this will be the end of the e-mail problems that seem to have been going on forever? |
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Mind you the one saving grace for NTL is that having the service down for 8 hours (if all goes as planned) will seem perfectly "normal" to most of us. :rofl: |
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Re: ntlworld Email service - Planned Maintenance.
so is this going to be the introduction of the new email system using that openwave stuff??
Surly someone must be in the know :) |
Mail Server Down
The NTL email server at 62.253.162.40 has just gone down....
Anyone else unable to connect ???? |
Re: ntlworld Email service - Planned Maintenance.
Looks like they have started on time - my NTL e-mail has gone down.
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E-Mail down as expected.
Just in case anyone missed all the earlier alerts looks like the emails servers are now off line.
Fingers crossed they return by morning :) |
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Dont forget , its ntl, its 11pm on a monday so it's sure to be buggered |
Re: Mail Server Down
OOps duplicate can a mod merge or delete the thread i started.
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Re: ntlworld Email service - Planned Maintenance.
Yep may as well merge the other two threads with this one :)
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Re: Mail Server Down
icmp ping is down for the server above..
I have software running that checks all the NTL servers. Pop, Smtp, Proxy, Time server and both dns servers. It just alerted me via email about the ping down !!!! Doh !! just checked the status page - NTL mail servers will be down whilst the engineers have a tea break :) |
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Current NTL world network status...
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Re: Mail Server Down
LOL - stuart gets the award for being first to post mail is down ......
See http://forum.nthellworld.co.uk/showthread.php?t=7373 |
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Cheers Pem |
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Doh
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How come you gave the IP instead of saying smtp.ntlworld.com ?
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Good question m8 --- :D |
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Didnt realise they were taking down smtp. Wish I had read the thingy more....
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Still if the servers improve after this refit I will be very happy and will eat my hat... If I had one :rofl: |
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Brian |
Re: Mail Server Down
ntl regret to inform users of the unfortunate demise of Hammy, the well known & loved network hampster.
Hammy passed away doing what he loved best - running aimlessly in a straight line, knawing away to himself whilst still providing the best possible support to the many customers he serviced on a daily basis. Whilst it will be impossible to replace Hammy in the hearts and souls of many subscribers, it is hoped that the multi million pound deal for new kit will stop them all moaning in the morning. Additionally, a back-up system is in place, and Gus the guinea-pig is on hand to step in, in the unlikely event of a local failure. |
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Are you sure a donkey and a carrot on a stick have not taken over ??? :D |
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You guys laugh all you want. Hammy was a good man. He had a family.
All you people could think about was your email. Ive put my best man on the servers for when they return : https://www.cableforum.co.uk/images/local/2004/02/4.jpg |
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much like beethoven ntl's troubles will go on for ever
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Lots of lurkers on this thread.... Come on and introduce yourselves...
We dont bite I promise :) |
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The mail server is down? You mean it's NOT my username and password?
Grrrrr, I spent 2 hours retyping that in....... ;) :D |
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Re: Merged-ntlworld Email service - Planned Maintenance.
No like me he is getting on in years so it takes two hours just to remember our name let alone a password.
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Re: Merged-ntlworld Email service - Planned Maintenance.
I have just been informed, on good authority, that the problem with the email servers was caused when the resident hamster was taken out for a breath of fresh air. NTL have to do this quite often because the hamsters become lethargic due to the smell of bullsh*t that is common in NTL premises. Unfortunately the email servers had been relocated to India and were in the same building as the NTL call centre. One of the call centre elephants which were there because someone at NTL had decided that they needed elephants in order to make trunk calls hadn't noticed the hamster and had trod on it meaning a long outage whilst they find a replacement.
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Re: Merged-ntlworld Email service - Planned Maintenance.
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It must be you that is single handedly slowing down the NTL network :D |
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Admit it !!!!! You have insider information..... Confess - Confess :D |
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Re: Merged-ntlworld Email service - Planned Maintenance.
Yep Credit where Credt is Due.
Way to go NTL the upgrade seemed to go well !!!!!!!! Wonders...did they perhaps create a clone of Hammy? |
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looks like the same mail server version to me - InterMail vM.4.01.03.37 201-229-121-137-20020806
Perhaps it was a hardware upgrade !! |
Re: Merged-ntlworld Email service - Planned Maintenance.
2 of my email addresses are still awful. I'm still constantly bombarded every 2minutes with a timeout message. So much for the upgrade.
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Re: Merged-ntlworld Email service - Planned Maintenance.
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One option could be to delete and re-set those specific accounts in Outlook/Outlook Express to see if that helps but I would wait a few before doing that just in case my first guess is correct. |
Re: Merged-ntlworld Email service - Planned Maintenance.
We still dont know what they did to the servers though !!!!!!!!!
Perhaps it was a hamster upgrade ! :) |
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Hooray! Perhaps they'll fix my addresses. They still timeout.
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A few other ntlworld addresses work fine. I use 5 altogether. 3 of which are fine. 2 timeout constantly. |
Re: Merged-ntlworld Email service - Planned Maintenance.
OK from memory there is a way you can set a longer delay that may help reduce the number of time outs but I can't for the life of me remember how to set that up.
Anyone else know? |
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Goto the advanced tab and move the slider bar for sever timeouts up a bit. :) |
Re: Merged-ntlworld Email service - Planned Maintenance.
Alternatively you could try tools/accounts/highlight the account/then/properties/servers
Then change pop.ntlworld.com to 62.253.162.50 And smtp.ntlworld.com to 62.253.162.40 See if that improves it. |
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NTL Email Upgrades
Hi All....
The work on the email servers was sheduled to be completed this morning at 7:00am... Has the upgrade helped at all ? Can everyone access there webmail ? Are you still having problems ? .................................................. ... |
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Yo,
My webmail works although trying to get mail though my outlook before I left for work this morning failed :( Popped up the stupid username/password box :mad: :rolleyes: Whats new? :) |
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No offence Stu ( :angel: ), but do we really need another thread running on ntl's email 'service'?
I know you have a poll on this one, but this will just end up as a duplicate of the other. Any objections to a merge? ;) |
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Go for it :) |
Re: [Merged] ntl Email-Planned Maintenance.
Well since it worked ok for me before, and is working ok for me now - I voted "no change". :)
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Re: [Merged] ntl Email-Planned Maintenance.
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We dont bite - well apart from Pem :D |
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"The operation timed out while waiting for a response from the receiving (POP) server."
:mad: |
Re: [Merged] ntl Email-Planned Maintenance.
Since Monday I am unable to get to webmail working (well got in twice) from work - Keep getting "Session Invalid".....
I used to get that when we were using a Foreign proxy - as soon as we switched to a proxy server in the UK it was fine - NOW - nothing works........... Sometimes I get the navigation (folders) frame up and the main window "Invalid Session" other times both frames show "Invalid Session"...... Whats happening??????????????? |
Re: [Merged] ntl Email-Planned Maintenance.
It seems with everyone having email trouble over the last few days no body has mentioned this mail from NTL, which I received in my Inbox today!!!
" Dear Customer We are about to upgrade and improve our email system. This is a major project and will take several weeks to complete. When we have finished, we hope that you'll notice an improvement to the performance and reliability of email. In order to let us carry out this important work, we will need to stop the email service for short periods of time. We will do this as few times as possible and only during times of lowest use. Over the next 4 weeks, the email service will not be available on Monday night from 11pm until 7am on Tuesday morning. This will start on Monday 16th February. During these times, you will be unable to send or receive email from your 'customer@ntlworld.com' account. All incoming email received during this period will be delivered to your mailbox after 7am on Tuesday morning. All outgoing email created during this period will be sent when you next log-on to your ntlworld email service after 7am. To keep you up to date on the progress of these improvements to the mail service please visit www.ntlworld.com. In the meantime, we're sorry for the inconvenience and look forward to supplying you with an improved service once this work is completed. Yours sincerely, The ntl Home Internet Team" Yes - I did receive it today, telling me that there will be an email outage on the Monday just gone! |
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Where you at Zacpac? I'm in Glasgow. Has anyone else received this e-mail? Rorschach |
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I'm in northampton. So just a little further away!! |
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Just received the same email today in Swindon.
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Re: [Merged] ntl Email-Planned Maintenance.
This is more of a question about the e-mail service. I keep getting asked for my username and password. I keep giving the both but it keeps asking and won`t let me in. Is the format for the username fred.smith@pop.ntlworld.com or fred.smith@ntlworld.com? Thanks in anticipation of someone putting me out of my misery.
Ian. :confused: |
Re: [Merged] ntl Email-Planned Maintenance.
In the example given it would be fred.smith@ntlworld.com as the main account but the user name would be just the fred.smith part unlike hotmail where the user name is the full email address.
The problem you are having though is not that the user name and password are incorrect it is that the system, for one reason or another, is not confirming that they are correct which is not the same thing at all. (This assumes that the same details have worked previously and are therefore correct though) That said what a few have found is that deleting the account in Outlook/Outlook Express and then re-adding it can help. Others have found changing the pop and smtp address to the IP equivalent to bypass the DNS servers has also cured the problem. However, if the problem is that a server carrying your details is currently not available for any reason, then none of the above will help until a server carrying your account details is back on line. Hope that helps. |
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Typical NTL sent the Email 3 days after it first happened!!!
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Thank you Sociable. The whole thing has been a mess all week.
Ian. :mad: |
Re: [Merged] ntl Email-Planned Maintenance.
I don't think I have posted on here before but this e.mail situation is exasperating to say the least. I am glad it doesn't have to be my prime e.mail address!!!!!!!! I log on very infrequently to check my mail and every time it takes several minutes for each e.mail to load or they just don't load or time me out!!!!!!!!!!!! I hav e broadband so I shudder to think how long it would take on a slower connection. So I am hoping, as I suppose everyone else is, that this revamp will go someway so solving their problems. Come on NTL pull your socks up and give us the service we are paying for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:naughty: :banghead: :banghead:
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Re: [Merged] ntl Email-Planned Maintenance.
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NTL are currently working on the mail servers and are due to finish soon. Time will tell - It may help / It may not :( Lets give them the benifit of the doubt (again :rolleyes: ) |
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Reminder:-
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Bloody email... Again
In Dartford area, its not working. In Outlook Express its stuck on authorising and when I go to check webmail I get:
Unable to connect to message store. |
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Looks like work may have started early on your mail server..... :shrug:
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What the fook are NTL doing with the email servers, hope its worth all the downtime!
What ever happened to fault tolerance and uptimes, redundant servers.... :| |
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take my advice setup a yahoo account as ntl mail servers are too much aggrro |
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Re: Bloody email... Again
Actually I haven't had any email all weekend, since the 'upgrade' started.
On the upside, I'm now looking as ADSL suppliers* so this shouldn't be a problem much longer. I don't care what they might have claimed to have done to improve the email I just want a service that's actually up and runnning 99% of the time. To be fair, I've never had that many problems with browsing but thats not going to make up for the pi** poor email. * I currently work for BT and this will mean that I can defn work from home as well, it may have been possible with NTL as was but I guess I'll never need to find out. |
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Its all been said before....
You know what to do if your not ahppy, because I dont think its ever going to improve, although they claim it will. How hard can a simple thing, that everyone else seems to get right, be? |
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Re: Bloody email... Again
Normally I'm the first to **** NTL off, but I think in this case they put a notice up, and have been working on the email servers at the same time of week for a while. It's only overnight one day a week, so if it results in a much better service, then it's worth it.
If little changes.......well, then that's another matter! |
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Is anyone else still not able to connect to the email servers?
I'm in the ST16 area. |
NTL Email - asking for username & password
Ive checked the server status page & there isnt anything today for email problems.
When trying to collect my email via outlook, just for my ntl account its asking me to confirm my username & password. Its been fine until day, retrieved it all fine last night. Is there a problem at the moment? Cheers |
Re: NTL Email - asking for username & password
There is maintenance going on....
If you PM me your username & password I can tell you if its correct on our systems, and then you know if you need to phone in or not :) Others here will vouch I work for NTL if your worried about security.... |
Re: Merged-Bloody email... Again
Damm email is always down. I thourght ntl was gonna improve it but it looks like they cant be bothered too. Sometimes i go to check my email and it rejectes my password. Come on ntl this is getting beyond stupid FIX IT.
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Re: Merged-Bloody email... Again
I haven't been able to send/receive emails since 5am Tuesday Morning!!
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Re: Merged-Bloody email... Again
Mines working fine, but... strange that the last email I got was for this
http://www.ntlworld.com/help/broadbandmedic |
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Re: NTL Email - asking for username & password
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Re: Merged-Bloody email... Again
Guess what....
:fit: 3 March 2004 18:29 ntl Home - All Packages - Mail Service Ntlhome Internet customers using the Ntlworld Mail service may be experiencing problems accessing the service, this is because of a technical fault. Our engineers are aware of this issue and working on a resolution. We would like to apologise for any inconvenience caused |
Re: Merged-Bloody email... Again
I'm starting to lose my patience with NTLs service. £34.99 a month, with no news servers to speak of and very intermittent email servers, despite a recent upgrade! :mad:
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Re: Merged-Bloody email... Again
We would like to apologise for any inconvenience caused
I think the needle has become stuck on the record. :rolleyes: |
Re: Merged-Bloody email... Again
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:scratch: maybe I could run the server for them :D |
Re: [Merged] ntl Email-Planned Maintenance.
Guys I got big problems with my email, I checked my email whilst at work via webmail obviously and I had 10 emails sat in the inbox which I wanted to download to outlook when I get home, now I am at a home and checked my email to find only 2 messages, both new, no sign of the other 10, wtf is going on!! does that mean my emails are deleted somehow by the server whilst they were doing maintenance work? please help guys ! :(
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