Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That power stats for both upstream and downstream. Plus the log to which you referred. Please. Full info is everything.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 139000000 147000000 155000000 163000000 171000000 179000000 187000000 195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 0.31 0.37 0.32 0.43 0.25 0.27 0.22 -0.02
RxMER (dB) 37.64 37.36 37.64 37.64 37.94 37.94 37.94 37.94
Pre RS Errors
2446 1789 497 459 377 436 436 426
Post RS Errors
336 325 308 303 299 312 293 318

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 2.0 2.0
Channel ID 23 22 21 20
Frequency (Hz) 53700000 25800000 32600000 39400000
Ranging Status Success Success Success Success
Modulation 16QAM 16QAM 16QAM 16QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 46.50 43.25 43.75 44.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nothing wrong there. Quite the contrary. Perhaps it was different at the time of the red bars' are they still there?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not the red bars, but I do get a lot of this in in the evenings...

https://www.cableforum.uk/images/local/2018/10/12.png

NB the red block is when the modem is powered down for the night.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Are you uploading or doing much stuff when it goes mad? As you have an old hub with just 8 DS channels, it could be those DS channels that are being well used in your locality. The BQM does sort of expose that.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just a bit of social media, not hammering the bandwidth at all. No big downloads or uploads in this house these days.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So it's area congestion on your 8 channels. Maybe you should go for a Hub 3 - they're OK now.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

When it first arrived, it's wifi signal could not even reach 10ft vertically down to the V6 through a simple planked floor. Neither could it give a good signal to my son's phone in the next room though plasterboard. I was told to revert back to the 2ac as "the hub 3 is not very good at wifi".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Sounds like your walls are similar to mine and i have no issues, just buy a proper router and use the latest modem from VM with 24 down streams as sooner or later you will need atleast a hub3.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In my experience, the Hub 3 wireless is the same as the 2ac (a very good 8 channel SH).

To be sure that the Hub 3 was not mis-performing, you could use NetAnalyzer or inSSIDer to measure the signal strength received from each hub at thekey locations, ensuring that the Hub 3 is at exactly the same location and orientation as the 2ac.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Having a telecomms background, I suspect the internal aerial setup and alignment is not ideal for the situation I use it in.

Is there an internal photo or diagram showing the aerial knocking about?

---------- Post added at 19:11 ---------- Previous post was at 19:03 ----------

Found one!

https://www.mobile-computer-repairs....s/Arris-TG2492

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If the attachments are present, you'll see the 3 x 5GHz antennae at the top left of IMG_5647 and in IMG_5646 2 x 2.4GHz antennae at the top on the other side of the board.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for that, much clearer photos. Skycross surface antennae.

In my situation the 2.4Ghz antennae are facing a brick wall a foot away. Not good. I'd need to try rotating the case 180 degs and have the cabling facing me. Ugly.

---------- Post added at 10:21 ---------- Previous post was at 10:18 ----------

Incidentally that board is quite mucky!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Can't you just use the 5ghz or does that give you less range.

Have you thought about getting a proper router then you won't have these issues with future basic VM equipment?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

5ghz is as cr@p as a cr@p thing in a cr@p situation. The house was rewalled several years ago with an overdose of stainless steel ties and grips. It's like living in a Faraday cage. :(

I expect VM's own modem-router to work properly without having to make a financial outlay myself.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does work properly, it is just routers costing £100+ are better, this isn't just for a problem with VMs routers it is for any ISP.

I don't have my own router the Hub3 is fine for my house but if my walls where like yours i would get my own router or extenders if the wifi didn't provide enough coverage.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah, even paid for routers aren't all created equal. There's plenty of comparisons on SmallNetBuilder.

I myself opted for one with better range and it was good enough to git rid of any black spots, but other people I know have gone down one of the mesh setups.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The rubbish is appearing mid-afternoon as well now.

https://www.cableforum.uk/images/local/2018/10/17.png

And loads of T3's for ages this morning, at one point we lost all connectivity (10am).

VM says "there are no problems in your area".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Log it on the forums, you'll get a better response from those staff. Otherwise, ring them when it's happening as they pretty much run a line test and if it comes back ok, they do nothing.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They have done tests during the spikes, and find "no problems".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Maybe if you got a Hub3 with more downstream channels your problem would go away. This might also be why they can't find an issue, because you are only connecting to 8 downstream channels instead of 24, and as such aren't load balancing correctly as you could with up to date equipment. The amount of available bandwidth available to you is severely reducing by keeping the old kit, so it isn't really doing you any favours at all.

If your wifi coverage is more important to you, then maybe this is something you'll just have to live with. Without changing to a Hub3, you'll never know.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I trialed the hub3 and had the same problems, plus very poor wifi. But once I knew the orientation of the internal aerials, I turned it 180 degrees (so all the cabling was facing me). Only slightly better wifi, but the spikes on the TBBM were the same.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Last 24 Hrs S.H.3 FIRMWARE 9.1.116V

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That looks normal for that firmware, future firmware will reduce that yellow.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Remember it is best to share your graph using the supplied BBCode template as this covers up personal information such as your IP#


Copy and paste the contents of this last box having generated your graph:

https://www.cableforum.uk/board/atta...0&d=1541598272


Attachment 27630

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The other week we had some work done which meant getting a new IP address so I had to make a new thinkbroadband graph. The old IP was just showing all red. I didn't actually delete it for some reason and now I've noticed that the graph has come back to life. This might be a stupid question but is it true after a while that someone in a different area will now have my old IP address or does it not work like that?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

@Mythica, yes someone else will be issued with your original IP address.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's exactly how it works. When you connect your IP address is taken from a pool (or block) of addresses. Due to the time for the work to be taken your IP addy was returned to the pool and when you reconnected you again drew an IP addy from the pool. Your old IP remained in the pool mand someone else was allocated it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for the answers. So what would happen if you were IP banned from a website or service like playstation or something? If the new IP address I received was banned from a website I wanted to sign up to, what would happen?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That IP would be banned from that site.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Exactly what you might expect - that IP remains banned. However most major sites are aware of how this all works and only temp ban an IP address (or if it's banned because you're doing something naughty, they'll go to your ISP and complain).

It's trivial to force a new IP on most ISP's so IP banning is rarely effective for long. Plus if you're being particularly bad, they can ban entire ranges to get rid of you.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Something I'd never thought about till I'd seen the graph go back active. Cheers for the answers.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Firmware = 9.1.1802.613

https://www.thinkbroadband.com/broad...18-11-2019.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.thinkbroadband.com/broad...28-11-2019.png

Mine right now - SH3 with Netgear XR500. Noticed some very minor packet loss the last day or so.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Anyone else seeing this on their graph for the last 3 days, I don't appear to be suffering from bad internet?

https://www.thinkbroadband.com/broad...29-02-2020.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have gone back 4 days and mine is as flat as a pancake

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Sharp spike, every hour exactly on the hour. No idea why. Otherwise everything is ok (M100)

https://www.cableforum.uk/images/local/2018/11/6.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like it is my area then, everything seems ok here though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just looked at mine and totally flat for the last few days

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mines still showing issues, but my connection appears fine still so I guess the issue is else where.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.thinkbroadband.com/broad...29-02-2020.png

Mine's the cleanest I've ever seen it

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

We've been getting short periods of rubbish every few days. Different hours each time...
https://www.thinkbroadband.com/broad...01-03-2020.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Still the same, I would expect to have no internet with a graph like this.

https://www.thinkbroadband.com/broad...01-03-2020.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, something happened between 16:00 and 20:00

https://www.cableforum.uk/board/atta...5&d=1583100419

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

All quiet down here, some occasional "grass" from some background torrents, but nothing else.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Could someone please try a speedtest.net using London Virginmedia as the server and London Structured communications as i get 1.5Mbps using them and full speed with some of the others as Welwyn Garden City is full speed, in fact the only server that gives full speed is Welwyn.

Obviously it is a routing issue i guess i need to do a traceroot and report it on VM forums.

---------- Post added at 19:53 ---------- Previous post was at 19:00 ----------

Loads of people are having this issue with Area 31 on the VM forums, it pisses me off they can't monitor issues like this.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hi SnoopZ ,

I am in Area 31 , Pineham,Northampton. Just ran a Speedtest on that server and get 180mb but full speed on other servers such as Maidenhead. I am on M500.

We have been going through a reseg in Northampton as they appear to have changed the headend and the internet has been awful since early feb. So many people have kicked off now though they must have sped things along as I now get full speeds 24/7. BQM seems to show a lot of noise during peak hours at the moment but no real impact to speeds 540mb down . 37mb up .

I seem to have a hop now on trace routes to anything external with a internal IP address(10.144.20.1)so not sure if they have put in a temp link whilst the headend work is ongoing (I believe they are moving it to a new building)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.uk/images/local/2020/03/1.png

https://www.cableforum.uk/images/local/2020/03/2.png

https://www.cableforum.uk/images/local/2020/03/3.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

"Area 31" is the billng system you are on, and it covers many regions (as far apart as Cambridge, Swindon and Stafford). It isn't related to any broadband fault that you may have.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

After lots of people kicking off last night on the VM forums I am hoping someone will look into it.

---------- Post added at 09:06 ---------- Previous post was at 09:04 ----------

Ok thanks for that, the fault is affecting people in Newmarket Cambridge and some surroundings villages going on the threads on VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

All quiet here.

https://www.cableforum.uk/images/local/2020/03/4.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The fastest way to get VM to identify an issue is to call them and report it. Posting about it on the forum doesn't do much.

Virgin actually has a plethora of monitoring systems with various alarms and such, but the one they'll rely on to dictate how severe an issue is and what to prioritise is the number of calls logged in a given area. They have a system that knows which nodes different customers are connected to and which areas those nodes are in. You got a fault? If 3 of your neighbours also report a fault, an engineer will be sent out sharpish as that means your node is probably faulty and affecting plenty more. But if you don't report it and it's only showing 2 customers down, it's probably not getting fixed until the engineer visits one of them (and that'll probably be days away, depending on availability of both the engineer and the customer).

Even if you phone up and get told "Yeah there's a fault in the area, we know about it", the fact that you made the call at all gets taken into consideration when they're deciding where to send an Engineer next. If that call turns out to be the 10th or 20th in a cluster of nodes, it'll probably flag it as a wider area problem and bump it up in priority.

But the reverse is also true. A hundred people could report a fault within a city, but if they're spread around a hundred different nodes and the city has a few hundred thousand customers, 100 isn't going to register on anyone's radar. That's why you *have* to call up and report it.

At the end of the day, nobody at Virgin is going to lose sleep if your internet is down and you've not reported it. You're still going to pay your bill and you're costing Virgin nothing by sitting there getting annoyed.

But when people start calling up, that's when refunds start getting issued, that's when call centre staff are needed, that's when it starts costing Virgin Money and it's really simple - the more money it's costing them, the faster they'll get it fixed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well me and phones don't get on, so i will let the others do that and the ones who have done that are being booked engineer visits even after telling them it isn't a local issue.

Connection is running normal right now but it around 30mins it will start to go pear shaped, if it doesn't then it'll be the first time in several days, atleast the moderators seem to have got the message now after last nights moaning from several users, all from the surrounding towns and villages around Cambridge.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah, what's meant to happen is the first line guy books an engineer visit and when the system sees a bunch booked in for a similar area, it cancels them and an outage is raised.

By "the system", I mean some poor underpaid (and probably offshore) worker who has to do it all manually, including copying and pasting telephone numbers to send out the "Your tech has been cancelled" message.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well we were told today on the VM site that networks found a capacity issue on the network and expect a vast improvement this evening.

So far the issue hasn't shown itself for me at the usual 4pm time so i hope it is fixed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No internet for around an hour. Half of that was spent waiting for VM to answer the phone, then do tests. He ended by saying he would get a new modem sent out. 5 seconds later the internet returned. DOH!!!

It went off again later, and resetting it caused the main RCD to trip. And again a couple of hours later.

(P.S. the missus is suffering a period of insomnia, so is up on the net most nights)

https://www.thinkbroadband.com/broad...16-03-2020.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It all went to pot at midnight last night.

https://www.thinkbroadband.com/broad...17-03-2020.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

And again, this time after upgrading to a Hub3. The helpline is not helpful, it just says "Engineers are working on it in your area (Cardiff CF14), call back in 30 minutes".

https://www.thinkbroadband.com/broad...18-03-2020.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It looks like they are up to something during the night

https://www.cableforum.uk/images/local/2020/03/7.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like people working from home is starting to hit our line from 8-2pm

Stay safe all we will get through this together.

https://www.cableforum.uk/images/local/2020/03/10.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

100% dead for a couple of days until a few minutes ago.

Back just in time not to trigger automatic compo.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Speed is getting worse

https://www.cableforum.uk/images/local/2020/03/12.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Can someone please explain why the Internet is so slow in TW area.

We are paying top dollar for the thing, and its far too slow

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Probably more people online due to the obvious and your area is struggling.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

We're on half speed DL, but if that means others in the area have a solid connection, I'm not bothered.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Totally agreeTaf, I'm the same boat.

We live in South Manchester and at least half our neighbours are working from home including our son and daughter-in-law. The reduction in my speeds is a small price to pay.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.uk/images/local/2020/04/1.png

Created one of these again after suffering from random internet loss starting noon yesterday until very early this morning. Superhub would just keep rebooting. Get a connection, last for X amount of time and then reboot again. Was a bit of an odd one. Originally it came up as a fault in the area on the service checker but it soon vanished and didn't re-appear throughout the night.

Then this kept coming up in the logs:
Seems to have settled down now and seems to be stable at the moment.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

We totally lost all access just before 20:30. It came back around 20:45, but the BBPM shows nothing untoward and the hub3 log only shows "No Ranging Response received - T3 time-out" at 1 in the morning.

Back on the net, and many were complaining of a similar loss of service at the same time, on both BT and Sky.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Going to resurrect this old beast simply to post mine right now, looking the smoothest it ever has:

https://www.cableforum.uk/images/local/2020/06/6.png

Contrary to earlier in the week when I was seeing constant spikes:

https://www.cableforum.uk/images/local/2020/06/7.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine was terrible yesterday in the evening. Internet kept dropping out, but seems to be working well today.

My Broadband Ping

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I haven't done this for ages. :D

This is a Hub 4 in modem-only mode, with two teens gaming and streaming every waking hour and some background torrents running. The service has been excellent.

https://www.cableforum.uk/images/local/2020/06/8.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.uk/images/local/2020/06/9.png

Mine isn't doing so well recently, evident packet loss between 4pm and midnight and power levels varying quite wildly, we have a 10dB forward path attenuator from issues last year. power levels are +7 without it, with it they are -3.5 to -7.0 recently and closer to 0 in winter, I know they can vary but that seems quite a large variation. we've a whole bunch of RCS Partial Service, MDD Timeout, SYNC Timing Synchronization failures etc in the hub log recently too with a ever increasing pre and post RS count, (some channels much higher than others)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.uk/images/local/2020/06/10.png

Somewhat fat latency. USed to be better when my connection was actually ropey every so often. Figures!

https://www.cableforum.uk/images/local/2020/06/11.png