Re: Price rises this year.
If you have Virgin fibre, OpenReach don’t see you as a priority for their fibre
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Re: Price rises this year.
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Re: Price rises this year.
I too have just had an Openreach e-mail telling me that they are now not going to be able to provide FTTP to my address. Fortunately Lit Fibre has recently become available so I will have an alternative to Virgin when my contract expires. I guess Openreach think it's not worth being in a 3 horse race!
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Re: Price rises this year.
Confused
VM are quoting £902.80 for an Early Disconnection Fee, my contract started before April this year yet the website states "If your current contract with us started prior to 2 April 2023, we currently cap the amount of the Early Disconnection Fee so that you will pay no more than £288 (includes VAT)." So which is it? I have TV, Internet and phone ---------- Post added at 20:03 ---------- Previous post was at 19:56 ---------- Never mind, they've admitted they got it wrong and it is £288 |
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Re: Price rises this year.
…but it’s not about clicking a mouse; it’s about breaking a contract.
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As you said the regulator should never have allowed these contracts to be given out in their current form. They one sided contracts, the customer has a penalty if they leave early, but VM can just rip it up. |
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Re: Price rises this year.
Having looked around at ISP contracts thay are all the same virgin media are just falling in line with other ISP T&Cs as customers we have little or no room for complaints we just have to accept any price rise or change in T&Cs it is just the way things are now !
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Re: Price rises this year.
What is the benefit, for the customer, of entering into a termed (18/24 month) if it doesn’t fix the price.
VM could offer you a monthly rolling contract, you would still be bound by the same performance T&Cs. The answer is a termed contract provides a secure revenue stream for VM and the company is, of course, valued of its secured and potential future revenues. |
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The only broadband I’ve been offered on a twelve month term is from NOW |
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