Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.pingtest.net/result/38228577.png

it is very quiet down here...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here is my ping test

http://www.pingtest.net/result/38228826.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You will get to speak to someone, normally the next day you are called from the CEO's office and that will be the person you deal with until you problem is resolved.

Well worth doing but it's up to you.

Just to match the previous ping tests here's mine.

http://www.pingtest.net/result/38231370.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm an idiot, I should've checked earlier but the homehub wasn't responding to TBB for the graph.

As I can't be bothered to mess about tonight it was easier to hook up my router as it's all configuered.

Here's a live graph.

https://www.cableforum.co.uk/images/...2011/04/94.png

https://www.cableforum.co.uk/images/...2011/04/97.pnghttp://www.pingtest.net/result/38294124.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

url=http://www.thinkbroadband.com/ping/share/58e4e4bb4c5d671925c27de2f96768ca.html]https://www.cableforum.co.uk/images/...2011/04/96.png[/url]



Anything to worry about with mine, I was on the ps3 from 2000 to 0100 this morning

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

Got a postcard message yesterday saying services will go down today for any number of hours for improvement. Seems it didn't take them too long.

Upload power has dropped by 12dBmV from 49 to 38. I wonder if anything has been done to the UBR load.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

doesnt look very stable, lots of spikes, at least VM connections have reliably high jitter

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm told it will settle within 10 days, apparently even Infinity has to go through the "Training" pereiod. I'll keep an eye on it and report back occasionally.

Connections pretty much rock solid though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

Something funny has been going on with my connection, its been randomly dropping out for a couple of hours, and just checked the TBB ping monitor and you can see the packet loss.

It's working again at the moment, just wondering if Vm have taken my complaint seriously and actually started to do something about it.

Time will tell

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

have you got maintainence broadcasts in the log?

---------- Post added at 19:47 ---------- Previous post was at 19:36 ----------

if it goes through the training period, that means that the DLM is handling your line profile and it may increase SNR to stable the connection, which could reduce your speed :shocked:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just been on India but unfortunately the lady TS agent was lets just say, not much use,,,,,,,

She wanted to log into my superhub and change a few settings :rolleyes:

I politely declined the offer and asked her to check my upstream SNR and she just kept saying my DS power levels were fine lol.

Ah well,,,, I will just have to suck it and see this evening again and if it drops out ring back with my fingers crossed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

try getting through to UK tomorrow, iv only had one dealing with offshore and it went considerably well. my downstream power levels were well out of spec so she picked it up straight away and booked me an engineer

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Maintenance broadcasts craig just what looks like a T3 nothing else, see below

Time Priority Description
Wed Apr 06 05:59:00 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

---------- Post added at 20:06 ---------- Previous post was at 20:04 ----------

I did notice while the connection was down that the superhub had no IP address

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'll have to wait and see.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep will give the CEO's office a bell again, my power levels are fine now I've attenuated it down a shed load, because when I removed the V+ box the DS shot up to about +15dBmv, so I stuck the splitter back on (capped the 2nd unused connection) and then stuck the 6 dB FPA on and its now 1.5 ish which should be in the sweet spot.

---------- Post added at 20:19 ---------- Previous post was at 20:14 ----------

I'm not stressing over it tonight, the wife's out galavanting, so I'm gonna get my game face on :D

While the cat's away and all that

---------- Post added at 20:27 ---------- Previous post was at 20:19 ----------

I'd swap ya pip, in a heart beat :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

pip's graph aint perfect, not too surprising I guess with how cheaply infinity is been sold for but overall the latency/jitter still beats VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

As craig said DLM is handling the connection ATM and will attempt to stabalise the connection. Won't really know til next week.

Overall so far it is a better connection and simple tasks like web browsing is better, pages load faster even than when I was on my 100Mb trial (now cancelled).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I know, but as I have brought up a few times, VM's service is contended differently to DSL services

---------- Post added at 20:47 ---------- Previous post was at 20:45 ----------

if ping is lower, then they will do, remeber, ping is reaction time from you, to the web server, then back to you again. pages on US web servers will load slower than those hosted in the UK, as the response time is greater to the US, as its that much further away

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I did know that craig:D:D:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

i know you did, but people reading may think that BT's service allows quicker browsing or something :erm: so as a disclaimer i put that in, sorry for treating you like a :dozey::monkey: :dunce:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...6-04-2011.html

Consistantly this ... , seems ok to me

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that looks a bit weird, those spikes in such even intervals

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My Broadband Ping

not bad for a weeknight

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...06-04-2011.png

It's not my 100Mb as my IP stayed the same when I downgraded to 50Mb so I didn't see any need to change it.

Compares well with this.

http://www.thinkbroadband.com/ping/s...06-04-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Now if I had a "samknows network speed test router" it could explain the spikes, but I can't confirm this.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...07-04-2011.png


Just got off the phone with my contact at the CEO's office, he has finally managed to spot the upstream SNR/noise issue on his system which is causing the modulation to revert to QPSK instead of Qam16, so I asked "shouldn't it be classed as an outage then if the upstream does this"(as I vaguely recollect Igni quoting it should do), to which he agreed it should be so fingers crossed investigations may start to finally uncover the cause.

Its probably not going to be an easy fix though but there maybe a shimmer of light at the end of the tunnel, I'm not getting a semi on just yet though.

Maybe one of the more knowledgeable can explain how QPSK modulation would/could go undetected on the docsis 3 platform?

You watch this will all get sorted just in time for Sky to install their BB on the 14th of this month :rolleyes:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

@jcw00 Wow, if you remove those spikes from the graph, you probably have the best VM connection in the UK.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I will post a new graph in the next 24 hours.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

BTW the Samknows monitor wouldn't cause spikes like that. I know, I have one.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

No real difference.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Prepare for enlightenment then…. ;)

My Broadband Ping

Along with some upstream saturation due Backup & Storage (aka Vstuff) tests….

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Are you sure nothing is running on your network, jcw00?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I just don't use thinkbroadband for any kind of testing. Although thinkbroadband is ostensibly geared up for 200Mb testing, forinstance, and their ping test is via the same uncongested network as their speed test, their connection to the VM network is very poor. They say they have complained to VM about this, but VM have done nothing. So, their speed test and ping test results probably aren't even worth us discussing if we are on VM.

[img]Download Failed (1)[/img]

This result I get day or night with hardly any variation. Who needs Thinkbroadband right now?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.pingtest.net/result/38491621.png

https://www.cableforum.co.uk/images/...2011/04/87.png

So explain to me why I get so much trouble with my work VOIP phone and gaming?

It has to be down to this.

https://www.cableforum.co.uk/images/...2011/04/53.png

So why do VM 'off shore' ask you for the speedtest and pingtest results. One of them actually asked me to got to these sites to test and asked for my results during trouble shooting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

their pings are fine, its their speedtest. Few points I will make here which were made open after alot of pushing from myself and someone else.

1 - ncuk peer over linx on 2 networks, as well as lonap. ncuk host tbb. VM dont peer over lonap so that leaves linx or external transit, ncuk send traffic to VM over linx. Since tbb intially blamed vM they would appear to be saying VM's linx link is congested however ping graphs and other traffic going over linx doesnt back this claim up.
2 - after the pushing it became apparent the bulk of the speedtest issues were down to one of the tbb speedtest server's, when this was bypassed speed's shot up although some issues remained they were much less severe.

Ultimately using the tbb monitor is just a test between 2 end points, so it may not truly reflect generic performance on the connection, but I would say most of the time it should give a reasonable picture of whats going on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for the info Crysalis. That was enlightening.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I would also agree with you Chrys,

From the evidence shown from my TBB results VM have managed to finally track down specific times when my modulation is currently switching from 16Qam to QPSK, the TBB monitor clearly shows the point at which my connection becomes cronically saturated due to the reduced bandwidth available when the modulation switches to QPSK.

So for this instance I've found it a very usefull tool.

However what the TBB results dont and cant show is when the actual switch from different modulations take place, just when the connection is busy enough to saturate the reduced bandwidth. Either way it's handy to give them a rough time slot for them to check on their diagnostic equipment.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Only vonage, but we dont make that many calls.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hmm, might be an idea to try turn it off for the night or something?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/04/86.png

mine but things to remember. the ping is coming from outside the uk so it will add time to the pings. times so 50ms look like but its really not

---------- Post added at 12:31 ---------- Previous post was at 12:19 ----------

Sorry i was wrong looks like it is in the UK :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...011/05/118.png



I don't know why the line appears unstable, I'm not using the Internet all day and at times the ping is low and stable then periods where it jumps up and down to 60ms

Virgin 50MB with modem and Netgear WNDR3700

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

other users on the same channel

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...10-04-2011.png

Mine for today. Same as usual.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Like this for 3.5 months......

http://www.thinkbroadband.com/ping/s...0-04-2011.html

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is that daily or just weekends? Weekends would be bad enough but if it's daily as well!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think that graph is a bit suspect pip, surely if it were that bad you'd expect see shed loads of packet loss

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hmm.

If it's not you caning your service I'd check your wireless network out. That's heavy utilisation on your modem not a VM problem.

Note how there's no ramp up of the pings as is normally seen when there's oversubscription, just an instant jump from ok to awful. Dire readout is just a click of the download/upload button away from the fine one.

---------- Post added at 22:22 ---------- Previous post was at 22:20 ----------

Roll on the network upgrades in this area.

http://www.thinkbroadband.com/ping/s...09-04-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is a true status of my 50mb connection, i have been going on at Vm since mid Dec.. had 7 engineers visit, 3 of these by senior engineers, they swapped me out to super hub (and changed it 3 times), replaced my underground cable 4 weeks ago, its got worse, tonight on speedtest 1.5mb down !!!, the last visit from senior tech said nothing we can do wait for firmware upgrade on super hub... I am giving up, I have took off 9 days for visits, 2 nobody turned up!!, sick of talking to india as they go through the same checks all the time then send an engineer out, I have some recordings of the conversations I had (my answer phone records all tel: .... so chaps any ideas where I go from here..

This was yesterday http://www.thinkbroadband.com/ping/s...9-04-2011.html

Last Monday http://www.thinkbroadband.com/ping/s...4-04-2011.html

this is the day I installed the thinkbroadband etc : http://www.thinkbroadband.com/ping/s...9-03-2011.html

any ideas what I do now, only on 2 occasions on 35 tel: calls did I get to speak to anyone in the uk and guess what they did , promised me to transfer to someone in uk and bump back in india.( i dont mean to say anything about the techs in india, as front line they are good, but once it isnt on there screens , they cannot do anything else but send a tech out, very very frustrating)
All recorded!!!!!

sorry chaps , the wireless is turned off and all other settings are directed by techs.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The best advice is fire off an email to the CEO of Vm, showing detailed evidence of your issues to the address below.

neil.berkett@virginmedia.co.uk

Fingers crossed one of the office staff should pick it up get in contact pretty sharpish.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm very jealous of most of the graphs in this thread. Virgin tell me their numbers say theres no problem with my connection.

decide for yourself after looking at my thinkbroadband chart below -

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can relate to your first TBB. Mine a few months ago.

http://www.thinkbroadband.com/ping/s...15-01-2011.png

After complaining, it's this now:

http://www.thinkbroadband.com/ping/s...11-04-2011.png

Although I'm not on that network anymore. lol

Here's mine:

http://www.thinkbroadband.com/ping/s...11-04-2011.png

Red line is me changing settings.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

interesting changes on how superhub acts to vmng300.

here is last mondays superhub graph. Note the average jitter increases a bit during peak, but the yellow spikes never go very high. But they also never go low either.

http://www.thinkbroadband.com/ping/s...04-04-2011.png

here is my vmng300 from monday (partial). The yellow spikes on it noticebly higher however also drops to low levels, the average jitter is noticebly lower.

http://www.thinkbroadband.com/ping/s...11-04-2011.png

My actual performance still has much less jitter and laggyness so I am assuming the reason for the yellow jumping up and down on the vmng300's is a prioritisation system it has on packets, if its too busy it delays the responses. Although I dont think thats the explanation for the 9pm spike. So the superhub graph probably looks overall cleaner due to the missing spikes but I would say the thinner blue line means more and the fact my usage and pingtest.net show very low jitter. 9pm could have simply been congestion since its in the middle of peak but I have not had the superhub do that for weeks.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Classic high utilisation, have you rang up when your connection is bad and asked them to check your downstream/upstream utilisation.

Also what speed are you supposed to be on and which modem are you using

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes - Im on 30MB and have the superhub - before I was on 20 MB with no problems. Take a look on the community.virginmedia forum and you'll see plenty of people on the same UBR as me complaining but virgin say its below the level needed for them to take action despite me yesterday getting a speedtest result of 0.18 MB !!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine for today:

http://www.thinkbroadband.com/ping/s...13-04-2011.png

My old 10Mb one, what the hell has happened?!

http://www.thinkbroadband.com/ping/s...13-04-2011.png

My friend's TBB graph stopped working last night, as his IP changed and turns out he's been moved to a different 'cpc', whatever that is. The one above is on a completely different UBR to him and it's just got massive spikes like that all of a sudden.

Intriguing. The UBRs above are heck6-2-0, and the one my friend's connected to is heck4-0-0, and his new graph/UBR is worse.

Reseg, perhaps?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No. Don't think so.

Put simply there are 4 downstream channels available, all 4 are used for 50&100Mb and one of them for the lower tiers.

The lower tiers eg 30mb can lock onto any of the 4 channels. The IP won't change if the modem is switched on neither will the "channel" connected to. If there is work on the UBR a restart may be forced on the modem by VM to "realign" it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Should have mentioned that it's a DOCSIS 1 UBR and his modem did not reboot.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

mine the last 24 hours has looked rough.

what I have defenitly observed is when I am using moderate traffic the graph noticebly spikes, on the superhub it wouldnt show. That doesnt concern me but what is bothering me is the much higher peak time spikes, so far since I have put the modem in place I havent used my connection at peak as I have not been able to for various reasons. So dont know if it actually translates to performance issues or is just how the modem handles peak time conditions on pings. Could even be the dir615 rather than the modem as its that doing the ping responses.

My own smokeping monitoring doesnt show the same spikes however.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...14-04-2011.png

Mine was crap from just after 9 till past midnight gaming wise, could browse OK but playing Black Ops was proper laggy so I gave up after an hour.

My Sky phone line is currently in the process of being ported over and the kind BT Engineer this morning fitted me a new master socket as there was a fault on the old one.

Soon I will be able to sample Sky's broadband offering and will set up the TBB monitor to compare both services.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

30Mb is only available through a Pooper Hub, it uses channel bonding as well, only legacy 20Mb and 10Mb connections don't use channel bonding.

The channel connected to on the downstream can and does change with restarts, modems are allocated to channels by load, first they connect to the legacy VXR then are retuned to the primary channel of the overlay CMTS which then retunes them to the lowest utilised downstream in its group, so someone on ex-Telewest could easily bounce from 331MHz to 299MHz before finally ending up on 323MHz.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for clearing that up Igni, as usual you are far more eloqent than I .:D:D:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/04/53.png

This morning!!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

_WTF_

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...16-04-2011.png

my first ever post, upgraded to 50 meg virgin 3 weeks ago and its been a nightmare, they keep fobbing me off with high utilisation crap, this was last night i think (still getting used to this) anyway i upgraded to play games online and its been awful, apparently in Liverpool its just awful full stop

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

looks okay to me (for a virgin line anyway)

---------- Post added at 20:11 ---------- Previous post was at 20:08 ----------


http://www.thinkbroadband.com/ping/s...30-03-2011.png



much better now!

https://www.cableforum.co.uk/images/...011/06/120.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

mines been like this for the past 4 days now

[img]Download Failed (1)[/img]

sorry if i annoy the guys with bad graphs lol

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

LOL.

It' good to see graphs like this so we know what's good/bad.

Question for the techies. Apart from enable ping from wan are any of the other settings for the router involved in the results graph, i.e. does the tbb monitor just hit your modem/router and nothing else should interfere with the results?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

ok this is my second post, is this bad?

[img]Download Failed (1)[/img]

The wireless on the superhub is awful, pages dont load i have to keep coming to superhub to hard wire it, thing is its in the living room in the corner cupboard behind the tv and its a pain

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

From what I can gather it seems normal for Virgin Media.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

For VM that's a good graph.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

cant run long cable under carpet round edge of room etc.?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

06-04-2011
[img]Download Failed (1)[/img]

08-04-2011
[img]Download Failed (1)[/img]

17-04-2011
[img]Download Failed (1)[/img]

A bit more stable today. I think I will keep my current connection as don't want a superhub.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

you could do with sorting those spikes out, they seem very systematic at every hour. Do you have anything set on the router that does something every hour? DHCP re-new?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Only VM speed test router

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

sorry?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No problem. Doesn't cause any problems on my line, it just does a test every hour. Had it installed for over a year.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

you should turn it off, your line would be perfect without those spikes

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Didn't know VM had a speed test monitor.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's run by samknows and they uses these stats on their website to confirm what speeds customers are getting throughout the UK.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...17-04-2011.png

Mine seems pretty reasonable. will be interested to see what change when my 100mb goes on tomorrow. Any comments please?

I have the vm/samknows kit as well and mine doesnt seem to interfere at all




Phil

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I know what the samknows kit is, it has nothing to do with VM and is not being run by samknows on VM's behalf.

My kit's now on my BT connetion.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

There has been a Virgin Media/SamKnows broadband quality trial running since june 2009 I am on it along with quite a few others on here

This is the original news article Here

It was only meant originally to run for 1 year but some people have been asked to keep it ongoing.


hth

Phil

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

All part of this.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, holidays have begun, and as soon as I want to spend some time gaming. This is what I get.

http://www.thinkbroadband.com/ping/s...17-04-2011.png

Usually not this bad. But this is not the norm for me. :/

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

strangely enough dispite pip trying to push it along for me samknows are still ignoring my request. I have yet to see someone in a high utilised area been accepted for this trial.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Funny you should say that Chrys, I tried getting on it too, twice in fact but I've just been ignored......

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You should get something today.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

well after the weekend showed no issues I stayed on pc late today and have done some testing whilst its spiking.

pingtest.net still only showing 3ms jitter but reports packet loss :(
ssh has a jumping cursor, not that bad but its happening. Also when the cursor is not jumping there is noticeble jitter compared to off peak. So basically my port is struggling on capacity that is supposed to handle uplifted speeds but speeds are not uplifted yet. This also whilst traffic shaped both directions.

My thoughts are and its only a guess, that the vmng300 has a smaller queue size to the UBR and its why we see lower latency on it, but during congestion and/or high local utilisation it behaves different as a result.

I think my service is going to get rough when the speeds get uplifted unless there is another bandwidth upgrade before then for me.

Speedtests are ok but do ramp up slower than usual, stay at max once ramped up.

I also have had some feedback in regards to how the vmng300 handles bonding compared to the superhub.

What I was told is this.

If a channel gets congested on the superhub regardless of utilisation it will auto balance to a lower utilised channel, on the vmng300 it will only do so if packets are been dropped (speed affected). I tested this now and after I did a speedtest the tbb graph settled down to lower jitter again. Can see the big blue spike just after 10pm (speedtest) followed by flatter yellow and thinner blue again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

my graph is similar to yours. It has the usual vm spikey yellow, but with some bits of normality I.e. Low spikes. If the highs and lows were swapped for example if it was mostly low with occasional spikes it would be a far better service

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

check my edit, I added some info as to why I wasnt seeing spikes when utilising the connection.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

same again tonight was idlish connection spiking high during peak.

10 pings.

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=13ms TTL=117
Reply from 212.58.224.138: bytes=32 time=15ms TTL=117
Reply from 212.58.224.138: bytes=32 time=41ms TTL=117
Reply from 212.58.224.138: bytes=32 time=20ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Reply from 212.58.224.138: bytes=32 time=13ms TTL=117

Ping statistics for 212.58.224.138:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 41ms, Average = 17ms

then run speedtest, graph goes to low spikes again.

10 more pings.

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Reply from 212.58.224.138: bytes=32 time=15ms TTL=117
Reply from 212.58.224.138: bytes=32 time=13ms TTL=117
Reply from 212.58.224.138: bytes=32 time=15ms TTL=117
Reply from 212.58.224.138: bytes=32 time=13ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117

Ping statistics for 212.58.224.138:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 16ms, Average = 14ms

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've noticed a bit of a drop with my Infinity presumably due to the kids hols.

Using BT's own speedtester.

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
33886 Kbps

38717 Kbps
Max Achievable Speed

> Download speedachieved during the test was - 33886 Kbps
For your connection, the acceptable range of speeds is 12000-38717 Kbps .
Additional Information:
IP Profile for your line is - 38717 Kbps

2. Upstream Test: -provides background information.

Upload Speed
7959 Kbps

10000 Kbps
Max Achievable Speed

Speedtest.net

https://www.cableforum.co.uk/images/...2011/04/47.png

Think I should complain?:D:D:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

10 pings on superhub.

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=27ms TTL=119
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=12ms TTL=119
Reply from 212.58.224.138: bytes=32 time=15ms TTL=119
Reply from 212.58.224.138: bytes=32 time=15ms TTL=119
Reply from 212.58.224.138: bytes=32 time=28ms TTL=119
Reply from 212.58.224.138: bytes=32 time=15ms TTL=119
Reply from 212.58.224.138: bytes=32 time=25ms TTL=119
Reply from 212.58.224.138: bytes=32 time=15ms TTL=119

Ping statistics for 212.58.224.138:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 28ms, Average = 18ms

live graph. This only be up probably whilst I test new firmware tho.

https://www.cableforum.co.uk/images/...2011/04/46.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...0-04-2011.html

http://www.thinkbroadband.com/ping/s...20-04-2011.png

Finally got my Sky BB up and running, only getting about about 3.5Mbps DL and 0.4 Up at the moment but what a diference

The ping is quite high due to my distance from the exchange but it's only to the first hop and gaming on it is world's apart, I played Black Op's on the PS3 for a hour last night and the only bit of lag I got was when a mate hosted (on Virgin) but that only lasted for a second or two plus no more getting shot round corners, no dropped bullets whilst sniping etc etc. It just goes to show that Jitter makes all the difference.

I've not had any signing in issues or error codes, voice quality whilst in game has improved with friends saying they can hear me clearer.

I dont know why the monitor stopped working ?????

Any ideas as I wasn't even in the house when it stopped, and the IP addy hasnt changed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that line must have some kind of extreme interleaving enabled.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Embelish sir

---------- Post added at 09:33 ---------- Previous post was at 08:42 ----------

I will apologise now as I know sweet FA about ADSL broadband

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

interleaving is a buffer added to add error correction, the higher its set then more latency the connection has. High interleaving will add a lot of latency and can easily triple base latency.